Product Analytics & Automation Coordinator
About the Role
Uber is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries to celebrate with a bottle of wine. The options are endless. Working at Uber means delivering on all possibilities, not just for customers, but for merchants trying to grow their business, and for delivery partners searching for earnings opportunities.
Within the Quality team, you will ensure that both customers and delivery partners have the best experience possible when using our platform. In this role, you will focus on process improvements across our Delivery Marketplace in Latin America. Your projects will directly improve our marketplace's reliability, timeliness, and delivery experience.
You'll work closely with cross-functional teams-including Product, Operations, and Customer Support-to understand root causes of delivery issues. Build and present compelling business cases backed by data to drive alignment.
We're looking for someone who is independent, resourceful, and proactive: a self-starter who challenges the status quo, brings bold ideas, and knows how to prioritize and push initiatives forward. We are looking for an outstanding individual who is passionate about designing and building creative solutions to our most complex problems!
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What the Candidate Will Do:
- Proactively search for process improvements and app features that can enhance the delivery quality and experience in the platform. You will find ways to support delivery partners to meet and exceed the customer expectations across all types of deliveries, including Restaurant, Grocery, and Retail.
- Find root causes of delivery issues on large datasets, build and present compelling business cases to drive key business decisions, define critical metrics and develop dashboards to track business performance, and report findings to leadership teams.
- Own the execution of projects from design to release. From scoping initiatives and measuring their impact, to stakeholder alignment and technical implementation, taking accountability for the project outcomes and communication.
- Foster collaboration and facilitate teamwork with local and global partners, including cross-functional stakeholders across operations, product, customer support, policy, and legal to scope, test, and implement the initiatives.
- Leverage a structured, data-driven approach to tackle challenges at scale.
Preferred Qualifications:
Data-driven problem solving - Ability to resolve issues and overcome challenges by using data and objective analysis with SQL, Python, or similar data tools.
Stakeholder management - Ability to develop and leverage relationships to gain buy-in from a diverse set of stakeholders, bringing people together to support ideas.
Learning agility- Ability to acquire new skills, learn from experience, embrace and adapt to new challenges, and thrive under changing conditions.
Bachelor's degree - Bachelor's degree in a quantitative or analytical field (Engineering, Economics, Finance, Data Science, etc.).
English proficiency
Bonus Points:
Strategic mindset - Ability to consider the implications of a decision and prepare accordingly, while leading the execution phase of the designated course of action.
Planning & organization - Ability to consider all the tasks and resources required to complete the work, and to execute systematically and efficiently.
Communication skills - Clear storytelling and presentation skills to interpret and present data to various audiences in an engaging and comprehensive manner.
Experience - Master's degree or equivalent practical experience with analytical problems in tech, consulting, or other industries.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program