Partner Manager - Uber Grocery, Retail
About The Team
Retail vertical is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber's large global delivery and ridesharing businesses. It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, electronics, and more... We are creating something brand new!
Many of the problems we face are new for Uber and require creative solutions that cater to different customers. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.
About The Role
Uber Poland is looking for a Partner Manager - a hands-on generalist who can own business relationships - to shape and scale our new Retail vertical.
This role calls for a combination of project management, relationship management, operational optimization, data analysis and complex problem-solving.
You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and be passionate about driving excellent customer experience.
What You'll Do
Growth: Develop plans in collaboration with your Retail accounts to grow their business through increasing same-location sales (i.e. marketing, SKU range, operating hours expansion), launching new locations (i.e. locations deployment, expansion support), experimenting with new business models (i.e. dark stores) or other ideas you come up with.
Account management: Be the main point of contact at HQ level for your accounts. You will create long-term relationships with the key accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
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Data analysis and operational optimization: Quantify everything you do. Utilize data on decision-making to increase performance and act on identified issues to ensure you meet the objectives. Last but not least, be a master of process building.
Stakeholders and project management: Collaborate closely with operations, marketing and business development to ensure the team is meeting the growth objectives. Be a strategic thought partner in regard to the growth of Retail partners.
Marketing initiatives: Build the category with the help of marketing initiatives in-store and digitally to make sure we educate our users into the Retail vertical.
What You'll Need
Comprehensive experience: 2-4 years of experience in operations, consulting, business development, account management, project management, or enterprise partnerships.
Autonomous & proactive: Able to work with minimal oversight, and to move forward from issues management to push growth initiatives and projects that will add value to our partners and help them fulfill their potential on Uber Eats. You are able to take initiative and easily adapt to the constantly-changing work environment.
Problem-solving: When you see a problem, you work hard and think out of the box. You don't stop until you fix it.
Project management: You develop meticulously detailed KPI improvement plans in collaboration with partners and then execute them successfully, regardless of any surprises or ambiguity along the way.
Relationship building: You build strong connections with both external partners and internal stakeholders, backed by outstanding communication and interpersonal skills. You can persuasively communicate recommendations and effectively champion your partners' needs.
Data-driven judgement: You leverage solid analytical thinking and commercial judgment to assess partner performance and financial viability, ensuring you make informed decisions that drive mutual success.
Hard skills: Fluency in English and Polish, proficiency in Google Sheets, experience with SQL.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program