Operations & Strategy Manager, Driver Growth LatAm
About the Role
The Driver Growth team's mission is to build the engine that powers it: the supply. As an Operations Managerwithin the Driver Growth team, you will lead regional efforts to scale our earner base and ensure that we can grow and remain our diverse 4-wheeler driver base.
In this role, you will be the architect of our supply growth strategy-diagnosing onboarding bottlenecks, optimizing earner incentives, and delivering solutions to grow our varied Supply base, including Premium products. You will work closely with key regional and cross-functional stakeholders in Central Operations, Global Product, Community Operations, and Marketing.
What the Candidate Will Do
- Strategic Supply Ownership: Lead regional efforts to scale 4-wheeler Premium supply across LatAm. You will proactively identify bottlenecks in earner growth and prioritize project-based initiatives that align with long-term strategic objectives.
- Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
- Growth Lever Efficiency: Identify and activate key levers-such as incentive structures and onboarding optimizations-to specifically onboard and incentivise drivers to engage in different products. You will balance aggressive acquisition with the efficiency of growth spend to ensure a sustainable Earner growth for our 4-wheeler portfolio.
- Data Analysis & Diagnostic Rigor: Get \"in the weeds\" of the data to perform deep-dive in Premium Portfoliogrowth metrics, Driver pain points and generate solutions and insights foractionable supply plans and evidence-based decision-making.
- Performance Monitoring & Diagnostics: Maintain a \"pulse\" on Earner engagement and performance of 4-wheeler Premium products. You will forecast and monitor OKRs, using data to spot operational gaps and trigger rapid-response improvement actions.
- Cross-Functional Leadership: Lead regional product forums to keep stakeholders from Marketing, Legal, and Product aligned and accountable for driver growth targets.
- Product Advocacy for Earners: Act as the voice of the LatAm market to Global Product teams. You will propose and launch new features or improvements designed to enhance the experience and efficiency of our 2-wheeler drivers.
- Process Optimization: Implement, optimize, and scale core analyses and earner-facing processes across LatAm, regularly reviewing performance to ensure high-quality work standards
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Basic Qualifications
- Education: We encourage people from all backgrounds to apply
- Years of Experience/Industries: 3+ years of professional and demonstrated experience
- Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
- Proficiency in data analysis, generating data insights
- Communication: Portuguese or Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
Preferred Qualifications
- Strong domain of SQL
- End-to-end Operations Project Management experience
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program