Operations Manager, Membership - Uber Eats EMEA
1 month ago• Amsterdam, Netherlands
This job is no longer available.
About the Role
The EMEA Delivery Membership Operations team is looking for a Operations Manager to help scale Uber One across the region - driving both membership excellence and cross-sell impact between our Delivery and Mobility businesses.
This role will sit at the intersection of Membership and Rides-to-Eats (R2E) operations, focused on improving CRM and lifecycle engagement, optimizing cross-sell conversion, and supporting market launches with scalable operational frameworks.
In 2026, the role will play a key part in preparing and supporting the launches of Denmark, Norway, and Finland, ensuring that CRM and cross-sell operations are fully optimized pre-launch, and leading Uber One's go-to-market execution in these markets.
What You Will Do
- Drive and experiment with cross-sell initiatives, collaborating closely with CRM, marketing, and operations teams to deliver high-impact Rides-to-Eats (R2E) campaigns, and scaling proven initiatives and best-practices across the region
- Project manage and coordinate Uber One membership launches for new markets, including partnering with various cross-functional teams (Product, Tech, Legal, Tax, etc.) to ensure seamless launch processes
- Refine and develop Uber One launch playbooks and processes, including closely partnering with our Centre of Excellence process teams to drive operational efficiencies
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What You'll Bring
- 3+ years experience in operations, growth, or program management, ideally within a marketplace, subscription, or consumer tech environment
- Strong analytical and problem-solving skills with the ability to translate insights into operational improvements
- Experience driving cross-functional initiatives involving various internal teams
- Excellent stakeholder management skills and ability to influence key stakeholders
- A "Go Get It" mindset - comfortable with ambiguity, eager to test, and learn through experience
- Exceptional organizational skills and ability to manage multiple priorities across multiple markets and workstreams with competing priorities
- Experience launching new products, services or subscription programs within a consumer tech environment
- Experience working at an online marketplace (i.e. food delivery)
- Clear track record of coordinating large cross-functional projects
Why Join
This role offers the opportunity to shape the regional strategy for Membership and XLOB operations across 14 EMEA markets, driving high-impact work that sits at the core of Uber Eats' long-term growth. You'll partner closely with global and regional teams across a diverse set of functions.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): Amsterdam, Netherlands
Job ID: Uber-150839
Employment Type: FULL_TIME
Posted: 2025-11-25T20:36:32
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program