Operations Manager, Membership - Uber Eats EMEA

About the Role

The EMEA Delivery Membership Operations team is looking for a Operations Manager to help scale Uber One across the region - driving both membership excellence and cross-sell impact between our Delivery and Mobility businesses.

This role will sit at the intersection of Membership and Rides-to-Eats (R2E) operations, focused on improving CRM and lifecycle engagement, optimizing cross-sell conversion, and supporting market launches with scalable operational frameworks.

In 2026, the role will play a key part in preparing and supporting the launches of Denmark, Norway, and Finland, ensuring that CRM and cross-sell operations are fully optimized pre-launch, and leading Uber One's go-to-market execution in these markets.

What You Will Do

1. Drive and optimize cross-sell operations across the Delivery business, working closely with CRM, Marketing, and Product to deliver impactful R2E campaigns

2. Support Uber One membership launches in new markets, coordinating readiness across cross-functional partners (Tech, Legal, Policy, Local Ops)

3. Identify and scale best practices across EMEA for membership growth, engagement, and retention

4. Analyze performance data to measure impact, identify growth levers, and drive continuous improvement

5. Partner closely with Membership, R2E, and Local Ops teams to align on strategy and execution

What You'll Bring

1. Experience in operations, program management, or strategy,

2. Strong analytical mindset and comfort with metrics, performance data and experimentation design

3. Ability to manage complex cross-functional programs end-to-end

4. Strong collaboration skills, with the ability to align and influence diverse stakeholder groups

5. A proactive and solution-oriented mindset - comfortable moving quickly while balancing structure and agility

Why Join

This role offers the opportunity to shape the regional strategy for Membership and XLOB operations across 14 EMEA markets, driving high-impact work that sits at the core of Uber Eats' long-term growth. You'll partner closely with global and regional teams across a diverse set of functions.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.