Operations Manager, Global Marketplace, Retail
About the Role
Global Marketplace Operations sits at the heart of how our product scales worldwide. We connect Product, Regional Operations, and central teams to ensure new technologies launch smoothly, perform as intended, and deliver real business impact across diverse markets.
We're looking for a Product Operations / Marketplace Strategy professional to become the global Product Champion for Courier Pricing Technology - one of the most critical levers in our marketplace.
In this role, you'll own the performance, financial outcomes, and operational success of courier pricing models globally. You'll work across experiments, launches, and mature markets, turning data and market signals into decisions that directly impact reliability, courier experience, and marketplace efficiency.
This is a high-ownership, high-visibility role where you'll shape how pricing technology scales, influence product direction, and partner closely with Product, Regional Ops, Finance, and Legal.
What You'll Do
Own Courier Pricing Performance (Global Scope)
- Own the end-to-end performance of courier pricing models, including key drivers such as ETDs/ATDs, guardrails, regulatory constraints, and competitive dynamics.
- Deeply understand local market differences and adapt global strategies to regional realities.
- Ensure pricing decisions balance financial targets, reliability, and courier experience.
Product Champion & Rollout Lead
- Act as the primary operational owner for courier pricing product launches, experiments, and global rollouts.
- Evaluate financial and operational results of new features and experiments, translating learnings into clear recommendations.
- Build and continuously improve global playbooks, best practices, and operating models for pricing technology.
Financial & Performance Management
- Track weekly Budget vs. Actuals (BvA) across pricing models and proactively flag meaningful deviations.
- Partner with Product and Regional teams to course-correct performance and unlock opportunities.
- Deliver clear, decision-ready insights that guide leadership and regional planning.
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Insights, Problem Solving & Strategy
- Produce weekly insights on marketplace reliability, volatility, and performance to inform allocation and pricing decisions.
- Combine quantitative analysis with qualitative inputs to identify root causes and growth opportunities.
- Lead pricing improvement initiatives that solve real marketplace pain points and shape the future product roadmap.
What You'll Need
Basic Qualifications
- 3+ years of experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or similar roles.
- Bachelor's degree in Business, Engineering, Economics, Computer Science, or a related field.
- Strong SQL skills (required) - you're comfortable working directly with large datasets.
- Proven ability to turn complex data into clear, structured insights that drive action.
- Strong communication skills, with the ability to adapt messages for technical and non-technical audiences.
- Fluency in English.
Nice to Have
- A curious, proactive, and solutions-oriented mindset; comfortable navigating ambiguity.
- Strong stakeholder management skills and the ability to influence without direct authority.
- Experience working in marketplace, tech, or product-led environments.
- Experience with Python.
Why This Role Is Exciting
- You'll own a core marketplace lever with global impact.
- You'll work at the intersection of product, data, strategy, and operations.
- Your insights will directly influence product direction and regional performance.
- You'll gain exposure to senior stakeholders and complex, real-world marketplace challenges.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program