Operations Manager, Driver, Central Operations

About the Role

The Driver Growth team's mission is to build the engine that powers it: the supply. As an Operations Manager within the Driver Growth team, you will lead regional efforts to scale our earner base and ensure that we can offer diverse earnings opportunities for our 2-wheeler drivers.

In this role, you will be the architect of our supply growth strategy-diagnosing onboarding bottlenecks, optimizing earner incentives, and delivering solutions to grow our Moto supply, collaborating closely with key regional and cross-functional stakeholders in Central Operations, Global Product, Community Operations, and Marketing.

What the Candidate Will Do

• Strategic Supply Ownership: Lead regional efforts to scale Uber Moto supply across LatAm. You will proactively identify bottlenecks in earner growth and prioritize project-based initiatives that align with long-term strategic objectives.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
• Growth Lever Efficiency: Identify and activate key levers-such as incentive structures and onboarding optimizations-to drive Uber Moto adoption. You will balance aggressive acquisition with the efficiency of growth spend to ensure a sustainable earner ecosystem.
• Data Analysis & Diagnostic Rigor: Get "in the weeds" of the data to perform deep-dive in Moto growth metrics, interpret trends and generate solutions and insights for actionable supply plans and evidence-based decision-making.
• Performance Monitoring & Diagnostics: Maintain a "pulse" on Moto supply performance. You will forecast and monitor OKRs, using data to spot operational gaps and trigger rapid-response improvement actions.
• Cross-Functional Leadership: Lead regional product forums to keep stakeholders from Marketing, Legal, and Product aligned and accountable for driver growth targets.
• Product Advocacy for Earners: Act as the voice of the LatAm market to Global Product teams. You will propose and launch new features or improvements designed to enhance the experience and efficiency of our 2-wheeler drivers.
• Process Optimization: Implement, optimize, and scale core analyses and earner-facing processes across LatAm, regularly reviewing performance to ensure high-quality work standards

• Education: We encourage people from all backgrounds to apply
• Years of Experience/Industries: 3+ years of professional and demonstrated experience
• Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
• Proficiency in data analysis, generating data insights
• Communication: Portuguese or Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner

1. Strong domain of SQL
2. End-to-end Operations Project Management experience.