Operations Manager Country Launch & Expansion (Merchant & Eater Operations)

- \[Consumer role\] Lead new market launches by setting up and executing end-to-end consumer acquisition from scratch, activating local partnerships and channels to drive first Uber Eats orders, while also supporting foundational tech and ops work such as initial pricing and fee structures for new markets. Lay the groundwork for engagement through early CRM and promotional campaigns, with a lighter focus on early optimization and learning.
- \[Merchant role\] Own merchant launch execution for new markets by designing and operationalizing the full merchant lifecycle - from acquisition and onboarding to retention and growth. Establish commercial strategy and sales infrastructure (pricing, quotas/SIPs, hiring, training, payroll), enable merchant tech and systems (POS, SSU, ads & offers, onboarding flows), and deliver localized education and collateral to drive early productivity. Partner cross-functionally to ensure scalable, compliant merchant operations at launch.
- Build new countries from the ground up, collaborating with legal, policy, product, and tech teams to fully scope and execute all launch activities
- Drive the flywheel of growth, taking markets from pre-launch through launch and scaling them into sustainable, high-performing operations
- Coordinate complex, cross-functional workstreams, ensuring alignment, visibility, and accountability across a diverse set of stakeholders
- Anticipate and mitigate risks, designing solutions that enable smooth launch execution while safeguarding compliance and operational excellence
- Continuously refine launch playbooks and best practices, helping scale successful models across new markets in the region

What You Will Need

- 4+ years of experience supporting complex, cross-functional projects (operations, consulting, or market expansion).
- Solid analytical/problem-solving skills; comfortable with SQL or similar data tools.
- Able to work with Legal, Policy, Product, and Tech to help deliver large initiatives.
- \[Consumer role\] Strong communicator with an eye for detail, able to craft compelling user-facing CRM and manage partners across cities, combining stakeholder savvy with a rigorous, data-driven mindset and solid analytical skills (Excel/Sheets; SQL a plus).
- \[Merchant role\] Thrive in fast-paced, ambiguous environments by solving complex problems, building scalable processes, and using data-driven judgment to make sound decisions. Communicate insights clearly and influence cross-functional partners through strong collaboration and stakeholder management. Skilled at Excel/Sheets and SQL. Previous merchant or onboarding knowledge is a plus.

Preferred Qualifications

- Exposure to launching or scaling new markets, products, or cities in high-growth, regulated settings.
- Strong stakeholder coordination skills; helps align senior partners across functions.
- "Go get it" mindset with operational rigor-balances moving fast with building scalable processes

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Amsterdam, Netherlands

Job ID: Uber-150542

Employment Type: FULL_TIME

Posted: 2026-02-06T00:27:00