Operations Manager

About the Role

We're looking for an experienced and detail-oriented Operations Manager to oversee and ensure the seamless service delivery of intra-company Service Level Agreements (SLAs) and manage our comprehensive third-party regulatory compliance and risk assessment program. This critical role requires expertise in applying European Banking Authority (EBA) and Financial Conduct Authority (FCA) guidelines to ensure robust oversight of external vendors and internal service providers, minimizing risk and optimizing operational performance.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Manage intra-group service delivery across global functions maintaining SLAs, service catalogues, KPIs, and performance dashboards.
2. Oversee the full lifecycle of outsourced and third-party/ICT providers, including due diligence, contracting, monitoring, and exit
3. Conduct risk assessments, ongoing monitoring, performance reviews, and manage incidents/SLA breaches with timely escalation and remediation.
4. Support regulatory and governance requirements by preparing audit and regulatory documentation and maintaining TPRM/outsourcing policies, processes, and templates.
5. Contribute to operational resilience), track KPIs/KRIs, maintain governance records, and drive continuous improvement.
6. Strategic thinking, leverage automation and AI to improve operational efficiency
7. Implement and maintain operational controls in line with EBA/FCA Guidelines, DORA, PSD2, and local supervisory requirements.

---- Basic Qualifications ----

Minimum 4-8 years of experience in risk operations, service delivery, or vendor management, preferably within the financial services sector.

Practical working knowledge of EBA Outsourcing Guidelines, FCA requirements, and other relevant financial services regulations impacting third-party and internal service arrangements.

Strong analytical and problem-solving skills; confident using data to make decisions and build business cases.

Ability to effectively manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast changing environment

---- Preferred Qualifications ----

1. Strong background in managing and enforcing SLA/KPI frameworks and driving service quality improvements.
2. Proven ability to collaborate with cross-functional teams such as Legal, Finance, Compliance etc
3. Excellent communication, and stakeholder management skills, with the ability to influence decisions at various organizational levels
4. Experience working with multiple vendor types providing extended range of services
5. Excellent organizational skills in managing documents, key reports and policy/SOPs etc

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Krakow, Poland

Job ID: Uber-151880

Employment Type: FULL_TIME

Posted: 2025-12-13T00:31:29