Operations & Logistics Manager

About the Role

Operations Manager, Strategic Growth & Expansion

We are seeking an Operations Manager to lead our next phase of growth, focusing on geographic expansion and high-potential strategic bets. In this role, you will look beyond the status quo to identify, incubate, and scale opportunities that deepen our market presence.

While the primary focus is on unlocking new value - whether through entering new territories or launching new operational verticals - success in this role requires a mastery of the core marketplace. You will be responsible for the holistic health of the ecosystem, ensuring that as we expand our footprint, we maintain the delicate balance between supply and demand. You will build the engine for growth, ensuring our marketplace remains reliable and profitable as we scale.

• Incubate Growth Bets: lead the strategy for deepening our presence in key geographies and new products. You will treat specific territories or growth segments as mini-marketplaces, owning the P&L dynamics, identifying local bottlenecks, and executing strategies to balance supply and demand in these high-growth areas.
• Operational Excellence: Take big-picture growth ideas and break them into actionable operational steps. You will be constantly seeking ways to improve efficiency and user satisfaction.
• Product-Market Fit and Adaptation: Work with regional and global product teams to ensure our features resonate with local market needs during expansion. You will ensure new features solve specific local pain points.
• Data-Driven Strategy: Leverage complex data to understand user behavior in growth segments. You will use these insights to design incentive programs, communication channels, and operational experiments that improve the experience for the users.
• Stakeholder Collaboration: Be a passionate advocate for the users. You will collaborate with cross-functional teams to execute growth projects that serve the best interests of both riders and driver-partners.

• Professional Experience: Minimum 3 years of demonstrated sound business judgment, preferably in operations management, management consulting, investment banking, strategy work, or high-growth startups.
• Analytical Rigor: Strong data-driven mentality with the ability to interpret and present data to various audiences. SQL knowledge is a must. You can translate quantitative findings into specific action plans for supply or demand growth.
• Versatility: High tolerance for ambiguity. You must be able to switch contexts seamlessly between high-level growth strategy and on-the-ground driver/rider troubleshooting.
• Execution Capability: Proven track record of leading initiatives from conception to completion with resilience and grit.
• Communication: Excellent ability to work with cross-functional stakeholders and engage the user community with clarity and empathy.
• Experience in Go-to-Market or expansion strategies is a plus.