Operations Coordinator, Taiwan Dark Grocery, Retail
About the Role
Join the Uber Eats Mart team to help build and scale our on-demand grocery delivery business. As an Operations Coordinator, you will drive business growth by turning complex data into strategic insights and executing high-impact projects. This is a ground-floor opportunity in a fast-paced environment where your work directly influences demand strategy, customer engagement, and operational efficiency.
What You Will Do
• Analyze business data and customer demand to deliver strategic recommendations and build performance dashboards
• Own high-impact analytics projects end-to-end, including problem structuring, execution, and stakeholder management
• Plan, deploy, and optimize customer lifecycle campaigns using A/B testing and experimental analysis
• Identify process inefficiencies across the team and adjacent functions, and drive systematic improvements
• Partner with the team to initiate innovative events and independently implement operational changes
• Execute end-to-end CRM campaigns, including audience segmentation, journey mapping, deployment, and performance tracking
• Develop and iterate on communication assets, ensuring promotional copy and design align with brand voice and maximize engagement
Basic Qualifications
• Exceptional proficiency in Excel, SQL, and Python for data-driven decision-making
• Proven ability to analyze business data (e.g., customer segmentation) and apply sound business judgment
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• Medium English proficiency with strong communication skills for stakeholder management
• Experience managing customer databases and a solid understanding of CRM workflows
Preferred Qualifications
• Experience with advanced analytics or visualization tools such as Presto SQL or VBA
• Hands-on, proactive mindset with the ability to adapt quickly in a dynamic environment
• Demonstrated ability to identify inefficiencies and implement innovative, data-backed solutions
• Strong communication design skills, including drafting compelling campaign messaging and visual layouts
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program