Manager, Strategy & Operations - Grocery & Retail Marketplace

About the Role

Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada.

The Marketplace Health Lead for US&C Grocery & Retail will be responsible for the strategic performance and operational efficiency of our three-sided marketplace within the Grocery & Retail line of business. This role owns the critical balance between reliability and cost efficiency, ensuring sustainable and high-quality growth.

You will leverage data to define marketplace operating points, drive investment strategy, and collaborate extensively with Product, Finance, and other Operations teams to deliver measurable improvements in the overall health of the Grocery & Retail platform. As a people manager, you will also be responsible for leading and developing a small, high-performing team to execute on these strategic priorities.

What You'll Do:

• Team Leadership & Development: Lead, mentor, and motivate a team of direct reports, fostering a high-performance culture, managing career development, and driving the team toward operational excellence goals.
• Marketplace Strategy & Ownership: Define the strategic operating points and long-term vision for Marketplace Health, owning critical metrics (e.g., reliability, cost per trip, demand shaping) and developing frameworks to measure and diagnose performance across US&C.
• Core Marketplace Optimization: Drive operational excellence by continuously managing and optimizing courier investment levers and key marketplace configurations (including matching, batching, and pricing) to ensure high service quality while maximizing cost efficiency.
• Data-Driven Problem Solving & Analysis: Analyze complex marketplace data to identify critical bottlenecks, size opportunities, and aggregate insights that translate strategic vision into high-impact cross-functional initiatives and key business decisions.
• Cross-Functional Execution: Champion strategic projects end-to-end, collaborating with Product teams to influence the roadmap and manage feature launch lifecycles. Ensure alignment and delivery against objectives by partnering with Legal, Finance, Commercial, and other Operations stakeholders.

• Bachelor's Degree in a quantitative or related field (Economics, Business, Engineering, Finance, or equivalent).
• 6+ years of professional experience in strategy, operations, product, growth, or cross-functional program management.
• Strong analytical and problem-solving skills with a proven ability to use data to inform strategy and operational decisions.
• Familiarity in SQL and strong data analysis skills (e.g., advanced Excel/Sheets).

• Experience in operations, strategy, or general management within a high-growth technology, logistics, retail, or marketplace environment.
• 1+ years of direct people management experience leading a team, or demonstrated experience mentoring and managing the output of junior team members.
• Exceptional communication and stakeholder management skills, with experience engaging effectively with diverse teams (Product, Policy, Sales, Growth).
• Demonstrated ability to thrive in a fast-paced, ambiguous environment, balancing strategic thinking with executional rigor.
• Familiarity with financial modeling, forecasting, or budgeting, and the ability to connect financial outcomes to business strategy.
• Proven track record of success scaling complex initiatives and improving marketplace efficiency, reliability, or economics.
• Experience informing or supporting A/B tests or marketplace experiments.