Manager, Account Management

About the Role

The British Columbia team is looking for a Manager, Account Management, where we have one of our largest opportunities on selection & growth.

In this role, the candidate will manage a team of Account Managers who are responsible for growing SMB merchants in their market. The role offers the opportunity to have a meaningful impact on the organization, working cross-functionally with our sales and operations teams - ultimately responsible for making commercial decisions to help us achieve our goal of winning selection street by street and geo by geo.

This role owns the results of their geographical area as well as the selection mix, plus will interact with Sales teams to identify and keep a good funnel for selection to come.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Book of Business (BoB) Management.
2. Upselling marketing portfolio.
3. Increase Membership Penetration.
4. Client Facing Time & Deliverables (Business Reviews)

1. Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
2. Localizing Strategy - Work with the leadership team across the Eats org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base
3. Drive selection - Build the best marketplace for consumers in your cities based on merchant selection

1. Minimum 5+ years of experience within Account Management or Sales
2. Previous Management/Team Lead Experience for at least 1 year, or a track record of high performance and a readiness to step into leadership
3. Previous experience on Client Facing Roles or leading teams with client facing roles
4. Previous Stakeholder Management Experience in a matrixed organization
5. Bachelor's degree

1. Extensive track record of seller/Account Management coaching, developing people and building high-performing teams.
2. Experience being a leader among peers, influencing cross-functional partners and setting an example for others.
3. Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations.
4. Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
5. An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes.
6. Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
7. Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities.
8. Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.