Learning Specialist IV

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About the Role

The Sales Trainer will be a key driver in maximizing sales effectiveness and quality across our BPO partner network. This role will work closely with the Community Operations Learning team and, crucially, will partner with Digital Sales Operations to ensure training programs are aligned with strategic sales goals, process efficiency, and performance metrics.

• Lead trainings and TTT sessions for BPO trainers on the 10-day onboarding, evergreen modules, and initiative launches.
• Ensure that facilitation guides, role plays, and QA frameworks are properly understood and applied by BPO trainers.
• Partner with Enablement to validate content accuracy, provide feedback on gaps, and ensure commercial concepts are not diluted during delivery.
• Manage ongoing calibration sessions with BPO trainers to reinforce quality and consistency across sites.

• 3+ years of relevant experience with proven facilitation experience, ideally with exposure to L&D or enablement in a sales context.
• Strong sales background in SMB sales, with hands-on experience in selling, objection handling, and value-based pitching.
• Familiarity with training methods and techniques.
• Advanced organisational skills with the ability to handle multiple assignments.
• Fluency in English and [...]
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes
• Ability to adapt global curricula to regional market realities and to support localization with relevant examples and scenarios.
• Proficiency with core sales tools (Salesforce, Seismic, Outreach/Groove) to model best practices for BPO trainers.

• 3+ years of experience specifically in a B2B or B2C Sales Enablement, Sales Training, or Sales Coaching role within a high-growth or tech environment.
• Certification or advanced training in a recognized Sales Methodology (e.g., Challenger Sale, SPIN Selling, Sandler Training).
• Demonstrated ability to design, develop, and implement blended learning solutions (including e-learning, virtual, and in-person) for a remote/outsourced sales workforce.
• Direct experience working with, or managing training for, Business Process Outsourcing (BPO) partners in a multinational context.
• Proficiency with Learning Management Systems (LMS) administration and e-learning authoring tools ( e.g., Seismic).