Learning Specialist
About the Role
At Uber, providing world-class support to our partners (riders, drivers, and restaurants) is critical to our success. Building the capability of our support teams to deliver elevated levels of service consistently is challenging and complex - and incredibly satisfying!
We seek a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations. This role is pivotal in ensuring we can create the best learning experience to increase retention and transfer of technical and non-technical subject matter. In this role, you will support our CS community in becoming more proficient in their role and performing at their best.
What You'll Do
1. Support Instructor led and virtual instructor led learning delivery in more than one environment (BPO/COE/GL), region and multiple LOBs
2. Deliver train the trainer events
3. Review training content and design (provide input / feedback)
4. May conduct projects or perform tasks or larger projects (STEP)
5. Coaching and mentoring less tenured delivery specialists particularly during onboarding and nesting
6.
Basic Qualifications
<br>1. 2+ years L&D experience<br>2. Previous facilitation experience<br>3. Skilled in Google Suite<br>4. Customer Support experience in a high-volume environment<br>5. Excellent verbal and written communication skills in English.<br>6. Completed higher education or currently pursuing a degree.<br>
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Preferred Qualifications
1. Subject matter expertise in Learning and Development
2. Time management and prioritization skills
3. Strong written, verbal, and visual communication skills
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program