Knowledge Program Manager, Content Experience Designer
About the Role
We're building a new way to create support content at Uber - one that's modular, agent-friendly, and AI-ready. We're looking forContent Designerswho can transform complex operational knowledge into clear, structured, beautifully designed content that helps agents resolve issues faster.
This is ahands-on builder role. You'll work with AI tools to accelerate content creation, apply structured design patterns, and collaborate with subject matter experts to ensure accuracy. If you love turning messy information into elegant, usable content - and you're excited about working at the intersection of design, technology, and customer experience - this role is for you.
What the Candidate Will Do
Build & Transform Content
1. Transform legacy knowledge content into modular, action-oriented formats using AI-assisted workflows
2. Create production-ready HTML content following our design system and content architecture standards
3. Apply semantic structure and metadata to enable search optimization and AI discoverability
4. Build decision trees, step-by-step guides, and reference materials that agents can use quickly and confidently
Ensure Quality & Consistency
1. Conduct quality audits to ensure content accuracy, design compliance, and brand consistency
2. Follow established templates, component patterns, and style guidelines
3. Identify opportunities to improve standards, templates, and reusable content blocks
4. Maintain documentation and version control for content assets
Collaborate & Communicate
1. Partner with subject matter experts (SMEs) to validate content accuracy and complete reviews within SLA
2. Work closely with the content strategy team to prioritize high-impact content
3. Coordinate with program teams to understand policy changes and update content accordingly
4. Contribute to team rituals, feedback loops, and continuous improvement initiatives
Basic Qualifications
1. 3+ yearsof experience in content design, UX writing, technical writing, or a related field
2. Strong HTML and CSS skills- you should be comfortable hand-coding content with inline styles
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3. Experience working withindesign systems, style guides, or component libraries
4. Demonstrated ability tostructure complex informationinto clear, scannable formats
5. Excellentattention to detailand commitment to quality
6. Strong written and verbal communication skills
Preferred Qualifications
1. Experience withAI-assisted writing or content tools(e.g., ChatGPT, Gemini, Claude, Cursor)
2. Familiarity with knowledge management, customer support, or help center content
3. Experience with content management systems (CMS)
4. Understanding of SEO, metadata, or content taxonomy
5. Background in information architecture or content strategy
6. Comfort with JSON or structured data formats
For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program