Jr. Customer Success Manager

About the Role

As an Account Coordinator / Jr. Customer Success Manager you will play a key role in ensuring business success by supporting both merchants and internal account teams with setup and admin tasks, documentation, reporting and data analysis, among other activities.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Assisting merchants with setup, administrative tasks, and operational support to ensure smooth onboarding and ongoing success.
2. Providing support to Client Partners and Account Managers with documentation, reporting, and data analysis.
3. Managing and maintaining accurate records, contracts, and client documentation.
4. Generating reports and insights from data to support account strategies and decision-making.
5. Coordinating internal processes to ensure seamless execution of client and merchant needs.
6. Communicating with internal and external stakeholders to resolve issues and enhance account performance.

---- Basic Qualifications ----

1. At least 3 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
2. Bachelor's degree in Economics, Finance, Business Administration, or a related field.
3. Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
4. Strong organizational and administrative skills with high attention to detail.
5. Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
6. Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

---- Preferred Qualifications ----

1. Experience in an account management, customer support, or administrative role in a business or tech-driven environment.
2. Familiarity with CRM tools (Salesforce, HubSpot, etc.) and data analytics platforms.
3. Ability to interpret data and generate insights.
4. Strong collaboration skills.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Lisbon, Portugal

Job ID: Uber-153553

Employment Type: FULL_TIME

Posted: 2026-01-16T20:11:16