Implementation Lead, Uber for Business

About the Role

As an Implementation Lead for the UK & Ireland region, you'll work efficiently and effectively with our Uber for Business customers and be responsible for the successful and flawless launch of new accounts within the Uber for Business platform. You'll support our Sales and Account Management teams to drive revenue growth, operational excellence, and second-to-none customer service.

What You'll Do:

1. Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer.
2. Create a strategy for a seamless launch and implementation that enhances employee adoption and usage - continuing to supervise for 2-4 months post-launch and provide data-based recommendations for improvement.
3. Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation.
4. Ensure customers are properly trained - Create a video or written collateral, host office hours, and/or facilitate training with customers on how to navigate the tools and programs.
5. Complete tactical and technical account set-up - including assisting with the setup of API, SFTP, or expense integrations and submitting Monthly Billing Applications to finance.
6. Collaborate with cross-functional teams including product, marketing, and customer support to ensure a smooth onboarding and strong client experience. Think creatively about how we can solve problems and mitigate them from happening again
7. Demonstrated experience in managing internal stakeholders, including those at a higher Comment start seniority level, with the ability to maintain one's position effectively.

1. Bachelor's Degree
2. 3+ years of experience in a client-facing role and/or project management
3. Excellent written and verbal communications skills in English
4. Strong analytical, organizational and problem-solving skills
5. Proficient in data analysis, interpreting results to drive meaningful conclusions
6. Experience in influencing stakeholders to drive decision-making

1. Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
2. Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
3. Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.
4. Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
5. The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
6. Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.
7. Excellent communication and collaboration abilities
8. Excellent written and verbal communications skills in English and other European languages are preferred but not mandatory