Head of Territory Operations, Northeast

About the Role

Uber Eats is transforming instant delivery and simplifying dining. Working at Uber Eats means unlocking opportunities for customers, merchants, and delivery partners alike.

We are seeking an exceptional individual to lead our Territory Operations team for the Northeast territory. If you're passionate about designing and building innovative solutions to complex problems, this could be the role for you.

As the Head of Territory Operations for the Northeast, you will be a key partner to the GM in shaping the strategy for the market and managing the growth and budget of the Territory. As a member of the Northeast leadership team you will collaborate with Northeast Commercial leadership and Strategic Operations leadership to develop scaled and strategic initiatives to grow the Eats business. You will manage a team of 10 operations managers to execute priorities and measure results, and your responsibilities will cover all parts of the Eats marketplace (eaters, couriers, restaurants and policy).

What You'll Do

• Lead and develop a team of Eater, Merchant, and Courier operators
• Set vision and develop strategy around operations and experience within a territory
• Provide input on local business need or how regulation impacts processes or products
• Work with commercial teams to help identify, solve, or escalate issues that relate to sales GTM, market prioritization, and account investment and operations
• Voice business needs and opportunities with cross-functional stakeholders
• Track performance against OKRs across the territory
• Plan and manage multi-city or state-wide initiatives
• Oversee any territory-specific processes or campaigns needed in addition to or instead of nationally scaled ones
• Engage cross functional partners to lead or play a role in larger scale projects

• 7+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• Bachelor degree required, graduate degree highly welcome
• Undergraduate degree in a technical degree (economics, engineering, finance, business, sciences, math) is a plus

• Strong experience building and leading diverse teams
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them
• Strong collaboration and partner management skills - building deep, trust based relationships with territory and cross functional teams
• Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis; SQL querying
• High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
• Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
• Strong written and verbal communication skills and ability to synthesize information quickly, to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires
• Global Mobility and Delivery Policy: L6 requisition. Open to tenured L5 internal candidates to move laterally.