Head of Rider, Taiwan Mobility
About the Role
We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense to lead our Taiwan Core Rider team for the mobility business. In this role, you will lead our rider operations and work with diverse local and regional teams in coming up with initiatives to drive growth and operational efficiencies that can make a big impact and change the way people move in Taiwan!
Your Impact in Role
- Business Sense: Lead consumer and products business performance, owning operational and financial data and driving analysis to make critical business decisions. Understand interdependencies across functions, and incorporate the short and long-term trade-offs into business decisions.
- Rider strategy ownership: Work with executive leadership to set Taiwan rider strategy and lead important, often sophisticated, areas of strategy. Keep the team motivated by explaining big-picture context for these strategic efforts, communicate top-down vision, and translate broader strategy into goals specific to the Core Rider team.
- Problem Solving: Seek issues that involve people, things, and processes by using logic, common sense, and data, and lead different teams in the search for solutions to these issues. Identify the root cause of a problem, as opposed to focusing on the symptoms
- Process optimization: Help your team identify core analyses and processes, optimize them, and lead implementation across Taiwan, regularly reviewing performance.
- Product Improvement: Demonstrating team's insights, develop, propose, and stand up for the features or improvements that could improve the experience on and efficiency for riders in Taiwan. Partner closely with product and central team collaborators to ensure their success in Taiwan.
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- Stakeholder Management: Serve as a thought partner and lead cross-functional initiatives by building close relationships with global, regional and local partners across operations, marketing, customer support, product, policy and legal, among others. Promote and ensure the team's voice is heard. Optimally find, suggest, and secure resources within and across functions.
What You Will Need
- Education: We encourage people from all backgrounds to apply
- Data-Driven Mentality: Guide teams through strategic decision making based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture.
- Communication: Mandarin and English proficiency. Validated experience interpreting and communicating data to various audiences in an engaging and comprehensive, yet succinct manner. Ensure right messages, presentations, and forums to gain and cascade strategy and plans. This will include monthly business reviews, board presentations, and strategy documents.
- Teamwork: Promote a team environment where individuals can communicate and contribute freely and express themselves. Actively seeks out diverse opinions and feedback. Maintain healthy working relationships, even in disagreement.
- Leadership: Team management experience and ability to align with diverse internal stakeholders and teams.
- Executional Excellence: Strongly lead and prioritize sophisticated operations that require the support of peers and other teams and deliver results in a constantly evolving and ambiguous environment, while maintaining high-quality work standards. Communicate change in a way that addresses concerns and clarifies impact on the team and the individual.
- Planning & Organization: Efficiently lead and implement visible, high-risk, broad-scale initiatives and delegate tasks and responsibilities across team members.
- Data management: Experience with SQL and data analytics / management tools is a plus.
- Industry experience: Experience in the technology industry, mobile applications, retail or large consumer based sectors is a plus.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program