Head of Restaurant Self-Delivery Operations, Uber Eats - EMEA

About the Role

The Bring Your Own Courier (BYOC) program helps restaurants grow on Uber Eats by enabling them to fulfill orders using their own delivery staff. This model expands restaurant choice, supports sustainable economics, and allows Uber Eats to serve a broader range of partners and delivery models.

As Head of Restaurant Self-Delivery Operations, Uber Eats - EMEA, you'll define and drive the regional BYOC strategy end to end, from setting long-term priorities and product championing to leading cross-functional execution and financial performance. You'll work closely with Product, Sales, Account Management, Regional General Managers, and Strategic Finance to build and scale a best-in-class fulfillment model that delivers value to restaurants and to Uber.

This is a player-coach role: you'll spend most of your time shaping strategy, driving execution, and aligning senior stakeholders, while also managing a small, high-performing team and developing their capabilities to deliver on critical priorities.

What the Candidate Will Do

• Define the long-term business and commercial strategy, as well as the Product roadmap, for the Bring Your Own Courier (BYOC) program in EMEA.
• Lead cross-functional execution with Sales, Account Management, Product, and Finance to translate strategy into measurable growth and operational efficiency.
• Partner with Product and Engineering to shape the tech roadmap that improves reliability, restaurant adoption, and fulfillment experience.
• Advise EMEA leadership on portfolio and investment decisions across fulfillment models, ensuring BYOC plays the right strategic role within the regional delivery ecosystem.
• Use data, financial modeling, and competitive and customer insights to inform strategy and measure performance.
• Balance regional scalability with local nuance, codifying learnings and enabling markets to execute with speed and consistency.
• Manage and coach a small, high-performing team while remaining hands-on in key strategic and analytical workstreams.

• 10+ years of experience across Strategy, Operations, or General Management roles within global technology, logistics, or consulting companies.
• At least 3 years of people management experience, including responsibility for developing and scaling small, high-performing teams.
• Delivery of strong commercial and financial outcomes in close partnership with Sales, Account Management, Finance, Product, and regional leadership teams.
• Advanced strategic and analytical skills, with hands-on experience in business modeling, P&L ownership, pricing and monetization strategy.

• Experience defining and executing multi-country business strategies, ideally balancing commercial, operational, and financial objectives.
• Deep understanding of restaurant economics within on-demand, logistics, or platform-based businesses.
• Ability to translate complex financial and operational data into actionable insights for senior leadership.
• Proven success influencing portfolio or investment decisions across cross-functional or matrixed organizations.