Head of People Operations - EMEA

About the Role

The Head of People Operations - EMEA will be responsible for shaping and executing the People Operations strategy within the region in addition to leading global initiatives. The leader will guide a high-performing team across Tier 2 services, ensuring operational excellence, continuous improvement, and a world-class employee experience. This role requires a strategic leader who can drive innovation, leverage technology, and foster strong partnerships to deliver exceptional services.

What You'll Do

1. Manage, motivate, and coach a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees.
2. Translate the global People Operations strategy into actionable plans, aligning with regional business needs and employee expectations.
3. Oversee all aspects of service delivery 2, ensuring service levels are met or exceeded, and addressing issues efficiently and in line with organizational policies and local regulations.
4. Analyze regional service data to identify trends, pinpoint areas for improvement, and drive continuous optimization of service delivery.
5. Champion a seamless and integrated experience across all tiers and regions of People Operations ensuring solutions are delivered with an employee-first mindset.
6. Promote the adoption of AI and other innovative technologies to enhance simple, easy and intuitive experiences while empowering the team with intelligent solutions for complex inquiries.
7. Lead regional and global process improvement initiatives to enhance efficiency, optimize resource allocation, and deliver exceptional service quality.
8. Partner closely with Centers of Expertise (COEs) and People Partners to align service delivery with broader HR strategies and local business needs.
9. Develop influential relationships with internal stakeholders across the region to deliver solutions that drive organizational success and employee satisfaction.
10. Collaborate effectively with global People Operations leaders to ensure consistency and alignment in service delivery across regions.
11. Attract, develop, and retain a high-performing team, fostering a culture of excellence, accountability, and continuous learning.
12. Provide regular coaching, feedback, and development opportunities to team members, investing in their growth and career progression.

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. 7+ years of progressive leadership experience, with a significant focus on shared services, HR operations or equivalent.
3. Proven success in managing Tier 1 and/or 2 People Services functions, ideally within a global, matrixed environment.
4. Demonstrated expertise in HRIS systems, with a strong preference for Oracle HCM experience.

1. Ability to create and operationalize a customer-centric vision, achieving buy-in and collaboration across multiple regional teams.
2. Proven leadership experience, including building, developing, and inspiring high-performing teams in a regional context.
3. Strong focus on employee development and a track record of fostering a culture of accountability and innovation.
4. Comprehensive understanding of HR Shared Services models and best practices, with specific knowledge of HR regulations and practices.