Head of Operations, Uber Direct - UK&I

Uber Direct is one of the fastest growing business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, Ecommerce - empowering merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Uber Direct has the potential to be Uber next multi-billion dollar business.

This role will be a part of the Direct team in the United Kingdom, and will be working very closely with the Eats and Grocery & Retail teams in France, the EMEA regional Direct team and cross-functional counterparts worldwide.

What You'll Do

• Lead and manage a fast-paced, dynamic team of talented people working towards building best-in-class Direct product and operations experience, alongside our regional and global counterparts
• Play a leadership role on a cross-functional team, executing towards our vision and strategy of connecting e-commerce to final consumers
• Shape the product roadmap, act as the voice of the customer and the business, translating market needs and user feedback into a clear product vision and prioritized roadmap.
• Influence global strategy, represent the UK business in global discussions to build the capabilities required to grow and scale our last-mile delivery business in the UK
• This is the ideal role for someone with next-level project management, data-driven problem-solving skills and affinity to product, together with a strong ability to manage a team and a diverse stakeholder group in a fast-paced environment

Basic Qualifications

• Min 5 years of experience in Operations in a start-up / scale-up or growing a business or other relevant experience (incl. at least one experience as a manager)
• Experience in leading a growing team, setting the right expectations and objectives and driving the team toward success
• Expertise in the delivery / logistic space and good knowledge of the retail / e-commerce industry
• Strong appetence for operational and tech topics, ability to juggle multiple priorities at the same time
• Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data and exercise good judgment in ambiguous circumstances
• Ability to switch from strategic / conceptual thinking to pragmatic / operational topics, not afraid of getting your hands dirty
• Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
• Great business acumen and judgment. Comfortable dealing with financial information and thoughtful about overall strategic choices. Ability to seize and prioritize opportunities based on feasibility and potential

Preferred qualifications

• Experience with SQL is a plus, or comfortable learning and using new software tools

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): London, United Kingdom

Job ID: Uber-150561

Employment Type: FULL_TIME

Posted: 2025-11-11T00:44:53