Head of Operations, Uber Direct Japan

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Since launching in Japan in 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and helping small and large businesses connect with customers 2022 brings a new chapter of the Delivery story, our vision is to 'deliver anything, to anyone, at anytime' and our goal is to make Uber a daily essential in people's life.

#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About the Role

Uber Direct is looking for a strong operational leader to continue to build and maintain the foundation of the Uber Direct business. You will be the right-hand of the GM, and will be responsible for OKRs that support the profitable growth of the business. You will be continuously improving our existing operations, while designing and implementing new processes and capabilities to support emerging merchant needs.

This role calls for an analytical thinker, who can motivate and mobilize cross-functional teams to drive action. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to pivot between strategic initiatives and rapid, tactical actions the next.

Your Impact in Role

1. Team leadership: Lead a high-performing ops team to build and support the foundation of the Uber Direct business in Japan
2. Partner management: Build, execute, and iterate on processes and tools to support merchant needs, including overall merchant experience, onboarding, billing/invoicing, support, & analytics
3. Marketplace: Balance OKRs between reliability and cost; develop a deep understanding of our marketplace product and continuously look for opportunities to improve fulfillment rates and delivery speed, while managing and reducing cost
4. New capabilities: Collaborate with cross-functional teams to scale emerging product and operational capabilities
5. #safetyfirst: Partner with local Safety and Compliance teams to ensure compliance with regulations, policies, and safety best practices
6. Global advocacy: Work with global business and product teams to learn and apply best practices in Japan, and share Japan learnings, while advocating for unique market needs
7. Business reporting: Monitor and provide regular updates on key operational and business metrics; create and maintain dashboards, and provide deep analysis to identify insights and opportunities

The Experience You'll Bring

1. 8+ years of professional work experience in a related field (start-up, operations, strategy, analytics, tech)
2. Leadership and cross-functional project management - ability to lead and motivate direct team members and cross-functional teams to execute to a common goal
3. Problem solving & operational excellence - a constant appetite and ability to analyze complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plan
4. Business acumen - ability to link operational levers and actions to our business performance metrics and P&L, which requires a strong understanding of merchant needs, and key drivers of our revenues and costs
5. Strong analytical capabilities (i.e. Google Sheets, SQL, Tableau proficiency preferred)
6. Business proficiency in English

Preferred Qualifications

1. Bachelor degree preferred, Masters or above a plus
2. Business proficiency in Japanese a plus

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Tokyo, Japan

Job ID: Uber-150968

Employment Type: FULL_TIME

Posted: 2025-11-15T00:29:22