Head, Fleet Performance

About the Team

The IndiaSA Mobility team is at the forefront of cracking Uber's most complex and rewarding challenges. This isn't about cutting and pasting from a playbook-it's about writing the playbook for one of Uber's most critical markets. You will join a team of passionate, smart, and driven leaders who love to #GoGetIt and make magic happen in the Uber marketplace.

About the Role

This critical role is instrumental in shaping Uber's future growth in one of its most dynamic and high-potential regions. As the Head of Fleet Performance for India, you will lead our ambitious mission to build a strong fleet business and foster strong relationships with B2B operators. In a market characterized by intense local competition and significant opportunity, we are seeking a visionary leader who is operationally adept, growth-oriented, and deeply connected to the local landscape.

You will be responsible for overseeing all aspects of Uber's local fleet operations across India's cities. This includes driving growth of vehicles from existing fleet operators, maximising the throughput of these vehicles on the platform, and ensuring the operators are able to run a highly efficient ground ops business with healthy margin profiles. This pivotal role demands a leader capable of orchestrating immediate, strong, and efficient fleet performance while simultaneously laying the groundwork for sustainable, long-term unit economics and expansion of the large and medium fleet operators in India.

As a key member of the IndiaSA Operations Leadership Team, you will bring profound earner (fleet and driver) empathy, operational excellence, and data-driven decision-making to address our most complex business challenges. You will manage a high-performing team and collaborate with cross-functional partners, both locally and globally, influencing product roadmaps and ensuring the voice of Indian earners (fleets and drivers) is heard throughout Uber.

1. Architect and scale Fleets and maximise performance: Develop and execute a comprehensive vision, strategy, and roadmap to maximise performance of fleet vehicles. You will be responsible for the entire fleet lifecycle, post the partner acquisition, and will be held accountable for achieving ambitious performance targets
2. Master Business Operations and Drive Results: Command the numbers behind our business. You will own key P&L responsibilities, utilizing data to identify the highest-value opportunities, optimize investments, and connect day-to-day execution to long-term strategy for Fleet operations in India
3. Drive efficiency in fleet operations: Demonstrate complete ownership of partner margins by working closely with them to get to the right unit economics, optimal cost structures, and maximise revenue outcomes for the portfolio
4. Champion Fleet Partners and Drivers: Act as a fierce advocate for our fleet partners and their drivers, gaining a deep understanding of their needs, behaviors, and the socio-economic nuances.
5. Lead and Inspire a High-Caliber Team: Lead, coach, and develop a large team of 4-5 Account Managers and a larger external frontline workforce. Foster a culture of high agency, innovation, and execution, empowering your team to incubate new processes and address complex challenges.
6. Lead from the Front: Roll up your sleeves and lead by example. This role requires a leader who is comfortable with details and willing to spend significant time in the field with drivers to gather insights not found in spreadsheets.

1. Proven Operational Expertise: 12+ years of demonstrated track record of driving large operational businesses in a senior leadership role. Ideally, this experience is within a mature, tech-enabled business (e.g., e-commerce, retail, supply chain) or a fast-scaling, venture-backed startup. Experience in the large gig-economy is a strong plus.
2. Visionary Leadership: You are a passionate coach with substantial hands-on management experience in building, leading, and inspiring high-performing teams. You excel at attracting top talent and developing individuals into future business leaders.
3. Deep Problem Solving: You possess proven experience navigating complex operational and business situations, thinking from first principles rather than relying on "cookie-cutter" strategies.
4. Strategic & Analytical Acuity: You exhibit sharp business judgment and critical thinking skills, using data to establish priorities and construct a compelling strategic narrative.
5. Profound Cultural Empathy: You have a deep understanding of the Indian market and can empathize with the diverse needs of our drivers. You lead with humility and are passionate about creating products and experiences that serve everyone.
6. Exceptional Influence & Stakeholder Management: You are adept at influencing without direct authority and delivering results within a complex, matrixed, global organization. You are a collaborative individual who can bring cross-functional partners along.