Groceries & Retail Junior Account Manager Colombia / Costa Rica

About the Role

The Account Partner drives growth, operational excellence, and long-term success for Uber's retail partners. You will own a portfolio of merchants-from local stores to large supermarket chains-and act as their primary strategic partner. This role requires strong commercial acumen, advanced data analysis skills, and the ability to navigate operational and technical topics with merchants and internal teams.

You'll diagnose performance trends using dashboards and raw data, identify growth opportunities, design number-backed strategies, and ensure flawless execution across catalog, integrations, and product workflows. You will also own complex conversations, from commercial adjustments to operational escalations, while influencing cross-functional teams to bring solutions to life.

This position is ideal for someone curious about technology, passionate about solving problems through data, proactive in driving impact, and comfortable managing diverse stakeholders in fast-changing environments.

What You'll Do

• Own a portfolio of retail merchants, acting as their main strategic partner and driving retention and growth.
• Use data analysis (dashboards + raw data) to diagnose performance issues, identify opportunities, and build number-backed growth plans.
• Prepare commercial storytelling using data to demonstrate ROI and justify merchant investments.
• Support the acquisition of new strategic merchants and collaborate with Sales on transitions into the active portfolio
• Improve operational performance by analyzing key app metrics (cancellations, stock accuracy, catalog health) and driving corrective actions.
• Navigate technical and catalog-related topics (integrations, catalog structure, API/webhook/basic concepts) with internal teams and merchants.
• Proactively identify opportunities, lead initiatives, and adapt quickly in a fast-evolving retail environment.

• Intermediate-Advanced proficiency in English to manage internal projects, communications, and ticket-based requests.
• 1-2 years of full-cycle account management or B2B sales experience in a fast-paced, analytical environment.
• Strong communication skills with the ability to handle complex or difficult conversations with merchants.
• Strong data analysis skills (Google Sheets/Excel proficiency required) and the ability to create insights using dashboards (e.g., Tableau) or raw data
• Demonstrated success managing commercial relationships and negotiations to achieve a measurable quota or revenue target.
• Customer-centric approach and strong organizational skills, with the ability to manage multiple priorities.
• Demonstrated ability to effectively manage stakeholder engagement and alignment across internal teams or external partners.
• Curiosity and openness to understanding technical concepts related to integrations, catalog structure, and system workflows-no programming required

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field
• Familiarity with Salesforce or similar CRM tools for pipeline management and disciplined reporting.
• Proven ability in negotiation, deal-making, and upselling digital marketing tools (ads, offers, campaigns) that directly accelerate partner growth.
• Experience working with a mixed portfolio of accounts (SMB, mid-market, or enterprise) in the retail, grocery, e-commerce, or CPG industries.
• Strong analytical curiosity with a focus on improving operational metrics like cancellation rates and basket size, reflecting a high level of business acumen and data focus.