Groceries & Retail Junior Account Manager
About the Role
The Account Partner plays a critical role in driving growth, operational excellence, and long-term success for Uber's retail partners. In this role, you will own a diverse portfolio of merchants-from local stores to large supermarket chains-and act as their primary strategic partner.
You will use data to diagnose performance trends, uncover growth opportunities, and design number-backed strategies that drive measurable impact. This role blends commercial ownership, analytical depth, and operational problem-solving, requiring close collaboration with merchants and cross-functional internal teams.
You'll lead complex conversations ranging from commercial adjustments to operational escalations, while influencing internal stakeholders to bring solutions to life across catalog, integrations, and product workflows. This position is ideal for someone curious about technology, energized by data-driven decision-making, and comfortable navigating fast-changing environments with multiple stakeholders.
What You'll Do
- Own a portfolio of retail merchants, acting as their main strategic partner and driving retention and sustainable growth
- Analyze performance using dashboards and raw data to identify trends, diagnose issues, and build number-backed growth plans
- Develop data-driven commercial narratives that demonstrate ROI and support merchant investment decisions
- Support the acquisition of new strategic merchants and partner closely with Sales during portfolio transitions
- Improve operational performance by analyzing key app metrics such as cancellations, stock accuracy, and catalog health, and driving corrective actions
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- Navigate technical and catalog-related topics-including integrations, catalog structure, and basic API or webhook concepts-with merchants and internal teams
- Lead initiatives proactively, identify opportunities for improvement, and adapt quickly in a fast-evolving retail environment
What You'll Need
- Intermediate to advanced English proficiency to manage internal projects, communications, and ticket-based requests
- 1-2 years of experience in full-cycle account management or B2B sales within a fast-paced, analytical environment
- Strong communication skills, with the ability to manage complex or challenging conversations with merchants
- Solid data analysis skills, including strong proficiency in Google Sheets or Excel and experience using dashboards (e.g., Tableau) or raw data
- Proven experience managing commercial relationships and negotiations tied to measurable revenue or quota-based outcomes
- Strong organizational skills and a customer-centric mindset, with the ability to manage multiple priorities effectively
- Demonstrated ability to align and collaborate with internal stakeholders and external partners
- Curiosity and openness to learning technical concepts related to integrations, catalog structure, and system workflows (no programming required)
Bonus Points
- Bachelor's degree in Business Administration, Marketing, Economics, or a related field
- Familiarity with Salesforce or similar CRM tools for pipeline management and disciplined reporting
- Proven negotiation and upselling experience, including digital marketing tools such as ads, offers, or campaigns
- Experience managing mixed portfolios (SMB, mid-market, or enterprise) within retail, grocery, e-commerce, or CPG industries
- Strong analytical curiosity and a proactive, ownership-driven mindset
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program