Groceries & Retail Growth Operations Manager
About the Role
This role is a unique opportunity to shape the future of Uber Eats growth across some of our most dynamic and diverse markets - the Andean, Caribbean, and Central America (ACAC) region.
As a Consumer Growth Manager, you will define and lead the strategy for eater acquisition, retention, and engagement, identifying key opportunities to expand our user base and deepen customer loyalty in the Retail business. You'll partner with local country teams, as well as regional and global stakeholders, to design initiatives that drive measurable business impact.
This opportunity combines analytical expertise, strategic thinking, and strong execution to accelerate growth across markets with different maturity levels. This is a high-impact role at the intersection of data, strategy, and operations - ideal for a leader who can turn insights into action and scale winning ideas regionally.
What the Selected Candidate Will Do
Strategy & Execution
1. Develop and execute the regional consumer growth strategy to drive acquisition, retention, and engagement across ACAC.
2. Design, prioritize, and roll out high-impact initiatives tailored to local market dynamics and business priorities.
3. Coordinate and optimize growth and promotional budgets, ensuring efficient investment and measurable ROI.
Performance & Insights
1. Analyze consumer metrics and marketplace dynamics to identify opportunities and bottlenecks.
2. Translate insights into actionable plans to improve user conversion, engagement, and frequency.
3. Establish performance dashboards and frameworks to monitor growth impact and efficiency.
Cross-Functional Leadership
1. Collaborate with teams across Marketing, Product, Operations, Policy, Communications, and Central Strategy to accelerate regional growth initiatives.
2. Advocate for localized product improvements and support prioritization of features that enhance user experience.
Basic Requirements
- Immediate availability to work in a hybrid environment from our offices in Santiago, Chile
- Strong communication skills in Spanish and English, with the ability to influence and align stakeholders across multiple countries.
- Advanced Excel / Google Sheets skills.
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- 3+ years of experience in strategy, operations, business consulting, investment banking, or a high-growth tech environment.
- Proven ability to analyze data, develop strategic recommendations, and execute effectively in complex, fast-paced settings.
- Highly organized, detail-oriented, and capable of managing multiple workstreams simultaneously.
Preferred Qualifications
- Experience using Python for data analysis or automation.
- Strong understanding of budget management and performance optimization.
- Hands-on experience with SQL for data analysis and decision-making.
- Experience with AI tools
- Prior experience in the grocery, retail, e-commerce, or rapid-delivery sectors.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program