Global Actioning Program Lead
About the Role
At Uber, we are committed to building a platform that is safe, fair, and trusted by millions of users globally. Within Community Operations (CommOps), the Platform Integrity team plays a critical role in upholding these standards.
We are looking for a Global Consumer Actioning Lead to drive step-change improvements in the quality, consistency, and fairness of consumer actioning support. This role will focus on uncovering deep consumer insights, identifying systemic gaps in actioning support handling, and partnering cross-functionally to design scalable, data-driven solutions.
You will operate at the intersection of policy, operations, product, and data, ensuring that how we support action taken on consumer accounts is accurate, equitable, and aligned with Uber's commitment to fairness and user trust.
What You'll Do
Drive Consumer Insight & Problem Identification
- Analyze consumer-specific data, signals, and feedback to identify trends, pain points, and risks in actioning decisions
- Surface root causes of quality and fairness issues, with a focus on high-impact global problems
Improve Actioning Quality & Consistency
- Define and standardize frameworks to improve decision accuracy and support handling consistency across regions
- Partner with operations teams to embed best practices into global workflows
Advance Fairness & Platform Integrity
- Develop and monitor metrics to assess fairness, bias, and user impact in actioning
- Collaborate with Policy and Platform Integrity partners to ensure decisions align with Uber's global standards
Lead Cross-functional Initiatives
- Work closely with Product, Policy, Data Science, and Engineering to influence tooling, automation, and roadmap priorities
- Translate insights into scalable solutions, including product or process changes
Program Leadership & Execution
- Own and drive global program focused on improving consumer outcomes
- Prioritize effectively in a fast-paced, ambiguous environment
Communicate Impact
- Deliver clear, data-driven narratives to senior leadership
- Build reporting mechanisms and dashboards to track improvements in quality and fairness
Basic Qualifications
- 5+ years of experience in operations, analytics, trust & safety, policy, or related fields
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Experience driving process improvements at scale in a global environment
- Proven ability to manage cross-functional stakeholders and influence without authority
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience in Trust & Safety, risk operations, or platform integrity domains
- Background in consumer-facing platforms, marketplaces, or tech companies
- Familiarity with fairness, bias mitigation, or responsible AI principles
- Experience working with data tools (e.g., SQL, dashboards, experimentation frameworks)
- Experience influencing product or policy decisions through insights
- A strong consumer-first mindset with a passion for fairness and trust
- Ability to connect the dots across data, policy, and operations
- Comfort navigating ambiguity and solving complex, systemic problems
- A balance of strategic thinking and hands-on execution
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- High ownership and a bias toward action
Why This Role Matters
This role is central to ensuring that how Uber takes action on consumer accounts is fair, consistent, and scalable globally. Your work will directly impact user trust, platform integrity, and the overall consumer experience at Uber.
For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program