General Manager, Global Head of Catering

Our mission: Ensure every consumer comes to Uber for large-scale food orders, knowing they will have the best options delivered on time, with total accuracy, every time.

About the Role

As the General Manager and Head of Catering, you will shape the future of how Uber powers the world's most significant meal occasions. You'll define the vision, strategy, and operational playbook for a nascent, multi-billion dollar business unit from the ground up. From architecting specialized courier models that guarantee reliability for a 50-person office lunch, to curating a premier restaurant network that can handle the complexity of large-scale production, you will be the \"Founding GM\" and single point of accountability for this category globally.

Blending entrepreneurial grit, analytical rigor, and an expert-level ability to lead through influence, you will be the \"CEO of the Category,\" acting as the connective tissue across U4B Sales, Restaurant Sales, Tech, Marketing, Legal, Finance, and Local Operations. You'll lead the global decision-making process-from setting unit economics and sales incentives to designing the tech roadmap-ensuring we optimize not just for rapid growth, but for the structural profitability and \"No Surprises\" reliability that high-value catering demands. You will build and lead a high-performing team to disrupt the status quo and make Uber the undisputed leader in B2B and D2C catering.

What You'll Do

- Architect the \"Catering Bible\" & Define the Winning Aspiration: You will own the strategy to build this business from within Uber-defining the \"Where to Play\" (geographies and segments) and the \"How to Win\" against fragmented incumbents. You will align the global organization around the long-term vision and the truth-telling metrics that prove we are capturing the market
- Master the Mechanics of Large-Order Reliability: You will solve the fundamental problem with catering and large orders: operational reliability for high-stakes meals. You will deep-dive into the end-to-end delivery lifecycle-from restaurant lead times to specialized dispatch logic-partnering with Tech and Operations to ensure a 25-meal office lunch arrives with surgical precision and timeliness, outperforming standard orders
- Design & Manage the High-Quality Courier Ecosystem: You will architect the courier supply model, deciding between model variations to guarantee reliability. You will own the \"physical\" experience-from specialized gear to site-level wayfinding-and manage ongoing courier quality to protect our customer promise
- Curate & Enable a Premier Merchant Network: You will determine the criteria for catering-ready restaurants and work with Sales to ensure restaurant selection is a competitive advantage. You will design the SOPs and restaurant economics that ensure high-quality partners can execute complex catering orders flawlessly even during peak lunch rushes
- Own the Commercial Engine & Unit Economics: You will be the single point of accountability for the Catering P&L. You will balance the need for white-glove live order support with the requirement for robust margins, partnering with Strategic Finance and Sales Ops to set the pricing, quotas, and incentive plans that ensure the business is structurally profitable
- Orchestrate the Matrix through Single-Point Accountability: You will serve as the \"CEO of the Category,\" acting as the connective tissue across U4B Sales, Restaurant Sales, Tech, Marketing, Legal, Local Ops and Finance. You will establish the business cadence required to manage this new bet at scale, ensuring cross-functional partners are bought in and that there are no surprises
- Build & Lead a \"Founding\" High-Performing Team: You will recruit, train, mentor, and grow a lean team, fostering a culture of first-principles thinking and analytical rigor. You will prioritize action over read-outs, ensuring your team punches above its weight as an internal startup and a talent incubator for Uber's future General Managers

Basic Qualifications:

- Experience: 10+ years of professional experience in high-performance environments (e.g., Strategy, Business Operations, General Management, or Tech Leadership)
- Go Get It Attitude: A proven track record of \"startup spirit\" and relentless hustle. You don't wait for a playbook; you write it. You take personal accountability for the end-to-end outcome, demonstrating the grit to power through ambiguity and drive a nascent business to success
- Leadership: Experience building, mentoring, and leading high-horsepower teams. You believe the team is the unit of production
- Matrix Mastery: Expert-level ability to lead through influence. You must demonstrate how you have rallied disparate cross-functional teams (Tech, Legal, Sales, Ops) around a shared mission without having direct authority over them
- Analytical Rigor: A clinical approach to data. You must be comfortable asking five whys to find root causes, managing a P&L, and defining the \"truth-telling\" metrics that reflect the actual health of the business
- Education: Bachelor's degree in Business, Engineering, Economics, or a related field

Preferred Qualifications

- The \"Zero-to-One\" Architect: Experience launching and scaling a new product or business line within a complex global organization
- Domain Expertise: Background in Catering, B2B Food-Tech, or high-complexity Logistics/Fulfillment where reliability is the primary value proposition
- Commercial Strategy: Direct experience partnering with Enterprise Sales (B2B) to design incentive plans, quotas, and GTM strategies
- Economic Ownership: Prior experience as a \"Category Lead\" or GM where you owned both top-line growth and structural profitability (unit economics)
- Hyper-local Insight: Deep understanding of three-sided marketplace physics (Eaters, Merchants, Earners)
- Advanced Degree: MBA or equivalent advanced degree

For New York, NY-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): San Francisco, CA

Job ID: Uber-155189

Employment Type: FULL_TIME

Posted: 2026-02-06T00:27:00