GBS Operations Manager
About the Role
Uber is seeking a seasoned GBS Operations Manager to join the GBS leadership team within the CAO organization. This role is based in Hyderabad or Bangalore, India, and plays a critical part in shaping and advancing Uber's global GBS strategy.
As an experienced GBS manager, you will operate at the intersection of strategy and execution-driving long-term roadmap planning while ensuring best-in-class delivery across Finance Operations (PTP, OTC, RTR, FP&A, Tax, etc.). You will be responsible for evolving the GBS operating model to deliver measurable business value through process excellence, intelligent automation, and scalable global solutions.
The role requires deep expertise in GBS/GCC environments, with a strong focus on transformation, governance, and value realization. You will partner closely with Global Process Owners and Finance leadership to standardize and optimize processes, embed robust policies and controls, and establish data-driven performance frameworks across SLAs, KPIs, and outcomes.
In addition, you will lead strategic engagement with outsourced partners to ensure seamless service delivery, continuous improvement, and innovation. A key expectation from this role is to proactively identify opportunities to enhance efficiency, reduce costs, and improve stakeholder experience, while aligning GBS capabilities with the evolving needs of a technology-driven, AI-enabled Finance organization.
This role reports to the GBS Operations Lead and requires to balance operational rigor with forward-looking strategy, influence senior stakeholders, and continuously elevate the impact and relevance of GBS within Uber.
What You'll Do
1. Define and execute the GBS strategy and roadmap aligned with Finance priorities
2. Lead global service delivery across P2P, OTC, RTR, Sourcing, and Tax, ensuring consistent SLA and KPI performance
3. Drive operational excellence through process standardization, governance, and best practices
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4. Champion automation, AI adoption, and digital transformation initiatives
5. Influence senior stakeholders, manage vendor partnerships, and drive value creation
6. Build and mentor high-performing teams, fostering ownership, innovation, and continuous improvement
Basic Qualifications
1. 10+ years in Finance Operations, preferably in GBS/GCC or outsourced models
2. Proven track record in global service delivery and transformation initiatives
3. Deep understanding of Finance processes, controls, compliance, and risk management
Preferred Qualifications
1. Strong experience with automation, AI, and data-driven decision-making
2. Ability to influence senior leaders and work across global teams
3. People leadership experience and a bias for action in fast-paced environments
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program