Franchise Account Manager, Global Brands (m/w/d), Uber Eats

What You Will Do

Client Success and Retention

• Relationship Excellence: Serve as the primary point of contact for assigned global brands, fostering deep-rooted partnerships and high satisfaction.
• Strategic Reviews: Conduct regular account deep-dives to assess client needs, usage patterns, and untapped growth potential.
• Operational Health: Take direct ownership of performance metrics. You'll monitor and improve key indicators such as defect rates, order reject rates, and the "Business Open vs. Platform Open" ratio.
• Conflict Resolution: Act as the lead problem-solver, advising clients on how to optimize their operations and maximize their footprint on the Uber Eats platform.

Sales Strategy and Execution

• Revenue Growth: Develop and execute strategic account plans to meet or exceed ambitious sales and expansion targets.
• Collaborative Campaigns: Work cross-functionally with Marketing, Product, and Sales teams to launch targeted upsell and cross-sell initiatives.
• Data-Driven Insights: Analyze KPIs and market trends to provide actionable recommendations that improve both client performance and internal team workflows.
• Specialist Coordination: Identify opportunities for technical or specialized growth and pull in the right experts (e.g., Ads Specialists or Solutions Architects) to close the deal.

What You Will Need

Basic Qualifications

• Experience: Minimum of 3 years of full-time experience in a fast-paced, client-facing role. Experience in food delivery, SaaS, or the broader tech sector is highly preferred.
• Enterprise Expertise: Proven track record of managing and growing complex enterprise partnerships.
• Linguistic Skills: Professional fluency in both English and German is required.
• Analytical Power: Ability to flex your analytical skills to influence decision-makers and quantify ROI through data.

Bonus Points & Soft Skills

• Go-Getter Mentality: You thrive in ambiguity, move with speed, and are remarkably resourceful.
• Attention to Detail: You can manage the "big picture" strategy while ensuring no tiny operational detail is overlooked.
• Coachability: You have a genuine interest in implementing feedback and a dedication to constantly refining your professional craft.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Berlin, Germany

Job ID: Uber-153855

Employment Type: FULL_TIME

Posted: 2026-01-21T19:59:22