Expansion Account Executive (Franchisee)

You will collaborate closely with Expansion (AM), Merchant Ops, and Customer Success (CSM) teams to support the rollout of large-scale chain brands and franchise systems, while also executing growth-related projects as needed. We are looking for a results-driven, execution-oriented individual with a "hunter" mindset who excels at stakeholder management and thrives in cross-functional environments.

What You'll Do

- Business Development: Identify and acquire high-potential restaurants, brand outlets, and franchisees that are not yet on the platform-including independent stores within existing partner chains-to expand our high-quality merchant network.
- Consultative Sales: Engage merchants via phone, messaging, email, and on-site visits to understand their operational pain points and effectively communicate the value proposition of Uber Eats.
- End-to-End Onboarding: Manage the full activation lifecycle, including account setup, document verification, system configuration, and pre-launch preparation, ensuring a seamless transition to the "First Trip" milestone.
- Chain & Franchise Support: Coordinate the onboarding timeline for large chain brands; proactively track, follow up, and visit prospective outlets to secure contracts and expedite activation.
- Product Implementation: Support the rollout of new products (e.g., Direct/Premium services) to existing merchants, ensuring successful adoption and timely activation.
- Operational Support: Provide initial support for new partners, including platform navigation, menu management, promotion setup, and basic troubleshooting to lower barriers to entry during their first few weeks.
- Cross-functional Collaboration: Partner with Merchant Ops, Expansion (AM), and CSM teams to identify bottlenecks in the onboarding process and resolve issues, ensuring a smooth experience from lead acquisition to launch.
- Field Operations: Conduct on-site visits for partner education, technical setup, order-flow testing, and basic issue resolution to ensure merchants are fully equipped for launch.

What You'll Need

- Experience: 2+ years of work experience in B2B sales, business development, channel management, or customer success.
- Sales Acumen: Proven ability to understand client needs, articulate platform value, and close deals. Strong capability in driving opportunities through the pipeline despite resistance.
- Results-Oriented: A resilient, goal-driven mindset with the ability to maintain momentum and achieve targets in a fast-paced environment.
- Communication Skills: Exceptional interpersonal skills; comfortable with both remote communication (phone/email/IM) and face-to-face site visits.
- Customer-Centric: A patient and service-oriented approach, with a knack for helping merchants overcome technical or operational uncertainty.
- Agility: Ability to thrive in a high-growth, fast-changing environment; highly effective at multi-tasking and prioritizing across sales, onboarding, and project management.
- Teamwork: Demonstrated experience in cross-functional collaboration to resolve blockers and drive merchant success.
- Technical Proficiency: Strong proficiency in Google Sheets/Excel (e.g., Pivot Tables, VLOOKUP, filters). SQL proficiency is a plus.

Client-provided location(s): Taipei, Taiwan

Job ID: Uber-153679

Employment Type: FULL_TIME

Posted: 2026-06-27T00:43:49