Especialista de servicio al cliente
Today• San Luis Potosí, Mexico
Sobre el Puesto
La organización de Community Operations en Uber se encarga de ofrecer un soporte al cliente de clase mundial a usuarios, socios conductores, eaters y repartidores.
Dentro de nuestra organización, los centros Uber Greenlight ayudan a los nuevos socios conductores a realizar su primer viaje, fomentan su compromiso con la plataforma a largo plazo y funcionan como centros logísticos para los conductores de su ciudad.
Lo que harás
- Brindar atención al cliente presencial de alta calidad.
- Garantizar la resolución de problemas siguiendo los procedimientos establecidos o derivarlos (escalarlos) con prontitud cuando sea necesario.
- Facilitar el registro de nuevos socios conductores y comunicar la propuesta de valor de conducir con Uber (lo cual puede incluir contacto proactivo).
- Interactuar y apoyar a los conductores y repartidores que ya están en la plataforma para impulsar su éxito.
- Colaborar con la gerencia en la mejora y creación de procesos de soporte.
- Asistir en eventos y promociones locales.
- Diagnosticar y resolver problemas técnicos directos.
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Lo que necesitas
- Habilidades de comunicación.
- Enfoque total en el cliente (Customer Centricity).
- Capacidad de trabajo en equipo.
- Resolución de problemas.
Calificaciones Preferentes
- Experiencia previa en ventas (retail), hotelería o servicio al cliente.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): San Luis Potosí, Mexico
Job ID: Uber-153074
Employment Type: FULL_TIME
Posted: 2026-01-15T00:34:12
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program