Enterprise Customer Success Manager (m/w/d), Uber Eats

About the Role

At Uber, we don't just move people; we move businesses. As a Customer Success Manager (CSM), you are the engine behind merchant growth and operational health. This isn't a "maintenance" role-it's a high-stakes partnership where you'll navigate the messy reality of restaurant operations to drive real-world revenue. You'll be expected to translate complex data into immediate execution, moving with a bias for action in an environment that values progress over perfection.

This role is for someone who thrives in chaos and enjoys the challenge of solving problems that don't have a playbook. You'll need a relentless hands-on mentality to advocate for your merchants while balancing the fast-paced, shifting priorities of Uber's global platform. If you're energized by high-impact work where the results of your decisions are visible in real-time, this is where you'll grow.

What You'll Do

- Navigate Ambiguity: Own and run recurring client business reviews, turning unstructured performance data into focused execution plans that align with merchant business objectives.

- Drive Growth: Proactively identify and execute upselling and cross-selling opportunities, moving beyond simple support to become a strategic growth partner for your merchants.

- Solve Complex Problems: Monitor operational health metrics to uncover gaps in restaurant performance, then design and implement tailored, scalable solutions to fix them.

- Lead Through Influence: Advocate for your customers' needs cross-functionally, collaborating with Product, Operations, and Marketing teams to resolve blockers and shape the future of our merchant tools.

- Execute at Speed: Build, launch, and report on merchant campaigns, managing multiple high-pressure deadlines without losing sight of the details or quality.

- Unblock Friction: Identify patterns in merchant pain points and escalate them to senior leadership with data-backed recommendations for product or process improvements.

Basic Qualifications

- Minimum 3 years of experience in B2B operations, Customer Success, Account Management, or Revenue Management.

- Experience in the retail or food industry at a management level.

- Proficiency in SQL, with the ability to independently pull data and refine queries to drive decision-making.

- Professional fluency in both German and English.

Preferred Qualifications

- Adaptability: Proven ability to thrive in a fast-paced environment and stay resilient through constant change.

- Systems Thinking: Strong analytical ability to translate raw metrics into actionable business insights.

- Stakeholder Management: Experience navigating internal complexity and influencing diverse stakeholders without direct authority.

- Ownership: A track record of taking projects from 0 to 1 and staying accountable for the end-to-end outcome.

Let's ride together Ready to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world - let's move it forward, together.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.