Eats Community Support Specialist - German speaker

About the role and team

In Community Operations, you are the voice of Uber for our German-speaking users, solving real problems in real time. From our Lisbon hub, you'll be the first point of contact for restaurants, merchants, couriers, fleets and eaters who need help. The pace is fast, the issues are complex, and your ability to bring calm and clarity to stressful situations directly builds trust in our platform.

This isn't a typical script-reading role. You'll be part of a collaborative team where you're expected to own problems, investigate what went wrong, and make decisions quickly and with care. It's a challenging, high-stakes environment, and it's one of the best places to learn how to navigate ambiguity and see the direct, real-world impact of your work.

What you'll do

• Deliver high-quality, empathetic support to German-speaking users across various channels, including email, chat, and phone.
• Navigate and resolve complex customer issues, using your judgment and established procedures to find the right solution.
• Communicate clearly and professionally in fast-paced or emotionally charged situations, ensuring users feel heard and supported.
• Manage multiple issues at once, adapting to shifting priorities and new tools to resolve inquiries efficiently.
• Identify and analyze patterns in customer issues to help escalate problems and improve our support processes for everyone.

Basic qualifications

• Full professional fluency in German (written and spoken).
• Business proficiency in English (written and spoken).
• Ability to work rotating shifts, including evenings, weekends, and holidays, based on business needs.
• Currently based in or willing to relocate to Lisbon, Portugal.

Preferred qualifications

• Previous experience (e.g., 1+ years) in a customer support or service role, especially in a high-volume environment.
• Excellent reading comprehension, with an ability to connect what a user is asking for with the true underlying issue.
• Strong problem-solving skills and an ability to stay calm and make quick, sound decisions under pressure.
• A collaborative mindset and a proven ability to work well within a team.
• Familiarity with customer support ticketing systems.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Lisbon, Portugal

Job ID: Uber-149008

Employment Type: FULL_TIME

Posted: 2025-09-26T00:27:56