Driver Operations Manager
About the Role
We are hiring a Driver Operations Manager who will support growing our taxi and rideshare supply bases and improving their driver engagement with Uber's products and service. The role will lead driver and fleet product/feature launches and improvements by working closely with APAC central operations teams. It will also be responsible for supporting daily operational tasks.
The ideal candidate will have good business acumen, operational excellence, and technical product understanding to derive deep insights and enable data-driven decision-making. Given the nature of the work, you will also possess strong communication skills to facilitate cross-functional and cross-cultural communication. You are curious about new problems that emerge with our evolving business and willing to tackle them by rolling up your sleeves.
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The Impact You'll Have
As a member of the Driver Operations team, you will report to a senior leader of the Mobility team and be responsible for driver experience and daily operational supports. Your scope will include:
- Lead the implementation of new driver and fleet products/features. Provide local business and operational insights to the regional and global teams to initiate product improvements.
- Support daily operational tasks such as product set-up for new city launch, payment operation, and others.
- Derive analytical insights to drive taxi and rideshare supply growth and engagement improvements.
The Experience You'll Bring
- Minimum 3 years of experience working as a program / product manager in a fast-moving environment.
- Clear communication that enables you to work effectively in cross-functional and cross-cultural environments.
- Operational mindset to tackle and resolve issues blocking business growth
- Bilingual in Japanese and English
- Creative, solutions driven mindset - You have a "get things done" attitude and willingness to get "in the trenches" to work with our stakeholders to develop creative solutions to challenges that haven't been addressed before.
- Sound analytical skills that enable you to develop deep insights and recommend data-driven solutions and decisions.
- Deep understanding on SQL is plus
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program