Data Analytics Specialist III
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
About the Role
In the APAC Analytics & Insights team, we collaborate with Community Operations managers across the region to enhance the customer experience. The analyst plays a critical role in generating insights from customer support data-pinpointing key concerns, identifying gaps in existing processes, and empowering stakeholders to make data-backed decisions that improve customer experience and deliver business value through a smoother, more effective support journey.
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Your Impact in Role:
- Translate business problems into analytical solutions by writing efficient SQL queries to extract and analyse relevant data.
- Conduct root-cause analysis to uncover drivers of customer support interactions and identify gaps across processes, products, or operations.
- Identify opportunities to enhance the customer experience and provide stakeholders with data-driven insights to inform long-term improvements.
- Build and maintain dashboards to monitor KPIs, surface trends, and highlight anomalies requiring stakeholder attention.
Basic Qualifications
- Strong business acumen and the ability to translate business questions into analytical solutions
- Expertise in data querying and manipulation using SQL
- Proficiency in Python for data analysis and automation tasks
- Experience with data visualization and dashboarding using Tableau
- Strong skills in Google Workspace (G-Suite) tools (Sheets, Slides, Docs, etc.)
- Proven experience in stakeholder management and presenting insights to stakeholders
- Excellent communication skills and a flair for data-driven storytelling
- Self-starter with a proactive approach to identifying opportunities for improvement
Preferred Qualifications
- Background in Statistics or strong understanding of statistical methods
- Experience in A/B testing or Experimentation (XP) setups
- Advanced proficiency in Python with a strong ability to debug and resolve errors in fast-paced environments.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program