Customer Support Representative - Malta & Italy Rides

About the Role

At Uber, providing amazing support that establishes trust for riders, driver partners, eaters and delivery partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.

Community Support Representatives are all about helping and educating both riders and drivers, as well as eaters and delivery partners.

What You'll Do

1. Deliver high-quality service across multiple support platforms (email, chat, phone).
2. Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
3. Build loyalty among new users and get our early adopters to fall in love with Uber all over again
4. Triage issues and escalate them when necessary

Basic Qualifications

1. Proficiency in English is required
2. Exceptional communication skills: Effective communicator, verbal & written.
3. Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
4. Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.
5. Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
6. An Owner: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve

Preferred Qualifications

1. Passionate: A genuine passion for Uber and exceptional customer support experiences.
2. Previous experience 6 months of experience in customer support is preferred

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Krakow, Poland

Job ID: Uber-152221

Employment Type: OTHER

Posted: 2025-12-13T00:31:30