Customer Success Coordinator

About the Role

The Customer Success Coordinator role is a fantastic opportunity to showcase relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Enterprise restaurant partners, strengthening strategic relationships to increase retention while driving sustainable business growth with mutually beneficial outcomes.

Customer Success Coordinators play a key role in retaining high-value accounts by ensuring partners succeed on the Uber Eats platform. You will work closely with restaurant partners to improve performance, identify growth opportunities, and act as a trusted partner by connecting partner needs with internal teams. This role requires strong commercial judgment, data-driven thinking, and the ability to manage multiple stakeholders in a fast-paced environment.

What You'll Do

- Own post-sales partner management for a high-value, high-potential portfolio of Enterprise restaurant partners

- Build and maintain strong partner relationships to drive measurable outcomes, including revenue growth, product adoption, and retention

- Identify upsell opportunities and recommend new product features that drive mutual business value

- Act as the voice of the customer internally, translating partner feedback into actionable insights and advocating for partner needs

- Develop a strong understanding of the restaurant partner landscape and build relationships across partner organizations

- Design and execute growth initiatives in collaboration with restaurant partners and cross-functional Uber teams

- Set, track, and report performance metrics while leading regular business reviews with partners to drive continuous improvement

What You'll Need

- 1-3 years of professional experience, ideally in customer success, account management, sales, or a similar commercial role

- Confidence making data-driven decisions and applying strong business judgment

- Strong project management skills, with experience building joint business plans and delivering measurable results

- Excellent verbal and written communication skills, with strong interpersonal and stakeholder management abilities

- A proactive, resourceful, and execution-focused mindset, with the ability to operate effectively in fast-moving environments

- Ability to work autonomously while managing multiple priorities and deadlines

- Experience working in customer-facing roles with a track record of achieving business targets or quotas

Bonus Points

- Professional proficiency in English

- Basic SQL knowledge or experience working with data analysis tools

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.