Courier Operations Manager

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber Eats was launched in Portugal in November 2017 and is the most used Delivery platform in Portugal. We are available in 100+ cities, delivering from over 12,000 stores (restaurants, groceries and stores) and growing quickly!

As Courier Operations Manager, you will be responsible for ensuring we remain the safest and most compliant platform in Portugal. For that, you will be responsible for developing data-driven insights, defining strategies and driving impactful and innovative business initiatives for the Portuguese market.

You will work closely with the rest of our Operations team, and drive alignment across several teams, including local teams and Regional Operations.

This role calls for a combination of analytical skills, business acumen and stakeholder management. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to work on longer-term strategic initiatives while addressing our short-term issues at the same time.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Monitor the activity & Analyze Data: With the help of Uber's rich dataset, you will supervise market performance, understand courier challenges and always look for ways to improve the operations. You will build analytical frameworks or dashboards to have a close over the business control and drive operational improvement as well as to collect insights.
2. Project management: Oversee and execute end to end complex projects, such as the launch of new products and processes, ensuring that they are executed in line with Uber's high operating standards and delivered in a timely manner
3. Strategy definition: Develop the strategy for certain aspects of the courier operations vertical, finding areas of improvement on compliance and safety, sizing opportunities and implementing highest impact projects.
4. Build & Optimize scalable Process & Tools: Identify improvement opportunities and define action plans to address those. Work with Regional teams to launch solutions and adapt those to the local market. Built the right tools for our teams in the field.
5. Be the voice of the Portuguese market toward Product teams: Maintain links between on-the-ground local teams and our Regional and Product teams for certain aspects of the courier operations vertical,. You will also need to collaborate and lead projects involving cross-functional teams like Legal, Employment, Comms, Community Operations, etc.

---- Basic Qualifications ----

1. A minimum of 3 years in analytical roles; background in a growth role in a fast paced startup or in operations management, management consulting, investment banking or strategy work in a large business preferred
2. A BSc or MSc in a quantitative field, such as economics, mathematics or engineering
3. Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances and effectively communicating across a complementary team
4. Business acumen, ability to seize and prioritize opportunities based on feasibility and potential
5. Executor with bias for action and a proactive personality with ability to take initiative in a constantly changing work environment and adopt a generalist do-what-it-takes mindset
6. Creative 360 thinker: you are able to think outside the box and come up with new approaches and initiatives to reach ambitious growth targets
7. Excellent excel skills
8. Proficiency in English and Portuguese
9. Working rights in Portugal (no sponsorship available)

---- Preferred Qualifications ----

1. Experience with SQL is a plus, or comfortable learning and using new software tools
2. Industry knowledge in the on-demand / same-day delivery space

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Lisbon, Portugal

Job ID: Uber-154041

Employment Type: FULL_TIME

Posted: 2026-01-22T00:34:38