Content Designer II - Merchant
About the Role
We're looking for a Content Designer II to join the Merchant design team at Uber. This team plays a key role in helping customers discover new stores and affordable dishes while supporting merchants in expanding their reach and building customer loyalty.
This role requires a blend of strategic systems thinking, principled writing, and collaboration. You'll craft clear, actionable content that empowers merchants and consumers across Uber's products.
You'll collaborate closely with product designers, UX researchers, product managers, engineers and product marketers to design content that reflects Uber's commitment to inclusivity, accessibility, and impact. The work requires a thoughtful balance of content craft, strategic thinking, and systems design.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Design end-to-end content experiences for mobile and web products for merchants.
- Define scalable frameworks and systems that balance user needs with evolving business goals.
- Collaborate cross-functionally with Product Design, UX Research, Product Management, Engineering, Legal, and Marketing to create cohesive, compliant, and inclusive experiences.
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- Use insights and data to refine messaging, simplify decision paths, and continuously improve clarity and impact.
- Contribute to the content design practice through frameworks, documentation, and tooling, helping teams scale content quality and consistency
- Advocate for inclusive, accessible content that reflects Uber's global standards and values
- Balance multiple projects in a fast-paced, evolving environment while managing your time and priorities effectively.
---- Basic Qualifications ----
- 3+ years of experience in content design, UX writing, or product content strategy
- A portfolio demonstrating your ability to craft clear, impactful content for digital products
- Experience collaborating across cross-functional teams to deliver user-centered solutions
---- Preferred Qualifications ----
- A degree in English, Communication, Psychology, Design, Marketing, Journalism, or a related field emphasizing storytelling and critical thinking
- Strong writing craft: clear, concise, user-centered content for digital interfaces
- Proven ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines
- Experience designing for consumer-facing products with an understanding of content design best practices
- Strong communication and presentation skills, with the ability to advocate for content decisions
- Familiarity with localization, accessibility, and global content standards
- Demonstrated systems thinking, with the ability to design frameworks that meet current user needs while scaling for future growth
- A self-starter who thrives on ownership of multiple product areas and drives projects from concept to launch
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program