Consumer Growth Operations Manager

About the Role

This role is a unique opportunity to make a direct impact in shaping the food delivery category and the future of Uber Eats in Mexico.

As a Consumer Growth Manager, you'll define and implement the strategy for eater acquisition, retention, and engagement across Mexico. You'll work closely with the local Territory team and the broader Operations organization to ensure strategies are aligned and executed effectively.

This position calls for a blend of analytical expertise, strategic thinking, strong execution, and collaboration across teams.

What You'll Do

Strategy Development

• Design and lead a roadmap of initiatives to drive user acquisition, retention, and engagement.

Process Optimization

• Scale and refine new and existing processes to help the business operate efficiently and grow sustainably.

Budget Management

• Manage promotional budgets effectively to maximize acquisition, engagement, and retention impact.

Product Improvement

• Identify and advocate for new features that enhance the Uber Eats customer experience.
• Collaborate with central teams to prioritize and localize product rollouts for Mexico.

Stakeholder Management & Collaboration

• Build strong partnerships with cross-functional, regional, and central teams (e.g., Marketing, Community Operations, Policy, Communications, Legal) to drive long-term growth and strengthen Uber's global network.

Basic Qualifications

• A minimum of 3 years of experience solving analytical problems in business consulting, investment banking, or a high-growth environment.
• Professional proficiency in English and Spanish.
• Strong critical thinking and analytical skills; comfortable making data-driven decisions in complex situations.
• Ability to communicate effectively across diverse teams and stakeholders.
• Advanced Excel skills.
• SQL experience is a plus.

Preferred Qualifications

• Hands-on experience with SQL for data analysis and decision-making.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mexico City, Mexico

Job ID: Uber-150078

Employment Type: FULL_TIME

Posted: 2025-10-31T00:27:50