Compliance Program Manager, Uber Health
About the Role
Uber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements.
Uber Health is looking for a sharp, results-and-process-oriented, analytical problem solver to join our Uber Health team under Strategic Operations to support compliance and safety operations. Uber Health's compliance program includes audits, background checks, fraud waste and abuse protections, HIPAA infrastructure, and business continuity planning. At Uber, building healthcare compliance solutions requires a blend of traditional compliance project management and analytics with creative product and operational problem-solving skills in a tech environment, as well as strong cross-functional communication. A key part of our program is communicating the value of the program to customers. You will need to be able to quickly understand our business model, ask the right questions, and spot operational gaps and propose improvements.
The ideal candidate is both a detailed-obsessed project manager who loves getting things done, and someone who can thrive in an ambiguous environment and figure out the next steps - creating and documenting the process when none exists.
What You'll Do
- Coordinate and conduct compliance audits of drivers and delivery persons for Uber Health customers and monitoring of subcontractors and timely respond to other ad-hoc regulatory/compliance requests
- Ensure documentation of compliance operational procedures, including independently running regular monitoring
- Build, maintain, communicate and present detailed reporting to cross-functional teams
- Strategically develop and refine metrics for compliance monitoring and reporting to identify trends, measure performance and inform program enhancements
- Build new processes and solutions to solve challenges across the compliance program, working with legal, product, and operations
- Review and oversee fraud, waste and abuse monitoring activities of earners and delivery persons for Uber Health and reporting of overpayments
- Monitor and oversee mandatory compliance training for Uber Health employees
- Translate concepts into executable projects to unlock growth
- Communicate regularly with internal stakeholders as well as third parties including both customers and vendors
- Present externally with customers to explain our program and answer questions
- Partner with marketing and sales enablement to find creative ways to showcase our program with customers
- Support safety initiatives across Uber Health in partnership with Uber's safety team
Want more jobs like this?
Get jobs in San Francisco, CA delivered to your inbox every week.
Basic Qualifications
- Minimum 3 years of professional experience touching strategy, project analyses, process improvements, or healthcare compliance
- Knowledge of basic elements of effective compliance program, auditing and monitoring strategies
- Bachelor's degree
- An analytical approach and demonstrated data/analytics experience - Excel and google sheets proficiency;
- An understanding of basic concepts to interpret and validate data and metrics ensure metrics are valid and reliable
Preferred Qualifications
- Healthcare compliance/auditing background is strongly preferred
- SQL experience preferred
- Experience in a matrix or tech organization
- People and impact-oriented and intuition - you understand how processes impact customers, users, and your internal colleagues, and you care
- Self-motivated - biased towards action with, works independently and possess strong organizational and time management skills
- Project management - experience managing projects with multiple external requests, tight deadlines, and sensitive data with clear communication; demonstrated ability to collaborate and influence internal and external stakeholders
- Balance attention to detail with swift execution - We need to do things quickly, and we need to do them wellBalancing those can be challenging, and this should be a strength
- Organized, disciplined with ability to prioritize and manage multiple projects simultaneously
For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.
For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program