Commercial Account Manager, Uber Eats, UK
About Uber
Uber Eats is an on-demand food delivery app and website that helps bring millions of people around the world the things they want, at the tap of a button. We partner with over 70,000 restaurants and merchants in more than 330 cities and cities across the UK and Ireland. From specialty local favorites to national brand names, groceries to household essentials, and more, Uber Eats has what you want when you want it-with an average delivery time of 30 minutes.
About the role
This role sits within the UK SMB team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favorite brands. As the Commercial Account Manager, you'll be managing a portfolio of accounts - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.
This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an "all hand on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
What you'll do:
- Portfolio Ownership: Manage a diverse portfolio of UK restaurant partners, taking full accountability for their sustained growth and long-term profitability.
- Commercial Management: Lead high-impact commercial discussions to build sustainable partnerships and secure long-term merchant commitment.
- Strategic Growth & Strategy: Partner with merchants to design and execute growth strategies, including marketing plans, menu optimizations, and operational enhancements.
- Scalable Operations: Collaborate with leadership to standardize best practices and build scalable processes for managing the mid-sized SMB segment at scale.
- Data-Led Insights: Maintain a rigorous \"rhythm of business\" by tracking weekly performance (WoW), identifying hidden business signals, and quantifying the impact of all initiatives.
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- Operational Excellence: Drive continuous operational improvements with partners to optimize the end-to-end experience for both Uber Eats users and couriers.
- Process Innovation: Apply analytical ability and operational rigor to identify process gaps and build tools that maximize partnership KPIs.
- Cross-Functional Collaboration: Partner with internal teams (Central and Community Operations) to solve complex problems and translate partner feedback into product and operational improvements.
- Stakeholder Communication: Establish and maintain proactive, effective outreach strategies to ensure seamless communication channels with all merchant partners.
What you'll have:
1. Commercial Expertise: 1-2+ years in client-facing or partnership roles with a proven track record of hitting targets, upselling, and managing complex, long-cycle deals.
2. Analytical & Technical Fluency: Proficient in Excel/G-Suite (specifically Sheets) with a systems-thinking approach to drive data-led decisions and solve customer pain points.
3. Strategic Influence: Exceptional communication skills with the ability to navigate internal tension, influence stakeholders without authority, and integrate business, finance, and legal concepts.
4. Operational Grit: Proven autonomy and a \"roll up your sleeves\" mindset to deliver results under high-stakes pressure in fast-paced, high-growth tech environments.
5. Resilience: Persistent and resourceful in navigating multifaceted partnerships and evolving partner needs.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program