Commercial Account Manager, Uber Eats, Brighton, Southampton, Portsmouth

About the Role

Uber Eats is seeking a dedicated and results-driven Account Manager to help change the food delivery landscape. We are looking for highly motivated individuals who are excited about Uber's technology, the food delivery landscape, and building long-term affiliations with our restaurant partners.

Our Account manager drives the development of their portfolios with a sense of growing the operational performance along with great relationship building and gaining the best traction for their partners with their analytical capabilities.

If you believe that you enjoy working in an environment wherein "great minds do not think alike" and can "see the forest and the trees" and are passionate about the food industry, this is an extraordinary opportunity to join our team and co-create the future of Uber Eats in the South Coast (Southampton, Brighton & Portsmouth)

What you'll do:

- Portfolio Ownership: Manage a diverse portfolio of UK restaurant partners, taking full accountability for their sustained growth and long-term profitability.

- Commercial Management: Lead high-impact commercial discussions to build sustainable partnerships and secure long-term merchant commitment.

- Strategic Growth & Strategy: Partner with merchants to design and execute growth strategies, including marketing plans, menu optimizations, and operational enhancements.

- Scalable Operations: Collaborate with leadership to standardize best practices and build scalable processes for managing the mid-sized SMB segment at scale.

- Data-Led Insights: Maintain a rigorous "rhythm of business" by tracking weekly performance (WoW), identifying hidden business signals, and quantifying the impact of all initiatives.

- Operational Excellence: Drive continuous operational improvements with partners to optimize the end-to-end experience for both Uber Eats users and couriers.

- Process Innovation: Apply analytical ability and operational rigor to identify process gaps and build tools that maximize partnership KPIs.

- Cross-Functional Collaboration: Partner with internal teams (Central and Community Operations) to solve complex problems and translate partner feedback into product and operational improvements.

- Stakeholder Communication: Establish and maintain proactive, effective outreach strategies to ensure seamless communication channels with all merchant partners.

What you'll have:

- Commercial Expertise: 4+ years in client-facing or partnership roles with a proven track record of hitting targets, upselling, and managing complex, long-cycle deals.

- Analytical & Technical Fluency: Proficient in Excel/G-Suite (specifically Sheets) with a systems-thinking approach to drive data-led decisions and solve customer pain points.

- Strategic Influence: Exceptional communication skills with the ability to navigate internal tension, influence stakeholders without authority, and integrate business, finance, and legal concepts.

- Operational Grit: Proven autonomy and a "roll up your sleeves" mindset to deliver results under high-stakes pressure in fast-paced, high-growth tech environments.

- Resilience: Persistent and resourceful in navigating multifaceted partnerships and evolving partner needs.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.