COE Specialist II - COS High-Value Fleet

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role

As a Community Operations Specialist in the Center of Excellence (COE), you will:

• Resolve Fleet Operator and Vehicle Solutions issues and requests to ensure Uber Fleet accounts remain fully operational.
• Key responsibilities include reviewing vehicle documents, verifying driver background check statuses, and addressing Uber Fleet account concerns to maintain seamless operations.

Your Impact in Role:

As a Community Operations Specialist, you are expected to:

• Document Review: Assess vehicle documents to ensure compliance with state-specific requirements.
• Ad Hoc Tasks: Accurately and promptly complete urgent tasks assigned by stakeholders.
• Short-Term Projects:Execute short-term projects to support newly onboarded partners.

The Experience You'll Bring:

Basic Qualifications:

For Internal Candidates:

• Must be a regular employee of Uber for at least 1 year
• Must have a passing performance scorecard for the past 3 months
• Must not be currently enrolled in any Performance Improvement Plan
• Must not have any active disciplinary action on record upon application
• Must be willing to work on holidays and shift schedules
• Must be willing to work onsite, primarily in the Clark COE

For External Candidates:

• A bachelor's degree in any field is preferred, but not required.
• Must have excellent verbal and written communication skills.
• Must have high proficiency in multi-tasking with computers (typing, navigating between tools, and using various software).
• Must possess outstanding comprehension and problem-solving skills.
• Willingness to work in a team environment, fostering collaboration and continuous process improvement.
• Must be willing to work shifts totaling 40 hours per week, including weekends, holidays, and weekly evening schedules.
• Must be willing to work primarily in the Clark COE.

Preferred Qualifications

• Detail-oriented: Keen eye for accuracy and thoroughness in reviewing documents and processes.
• Resourceful: Finds innovative solutions and utilizes available resources effectively.
• Critical Thinking: Excels in analyzing complex issues, making informed decisions, and solving problems efficiently.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mabalacat City, Philippines

Job ID: Uber-146836

Employment Type: FULL_TIME

Posted: 2025-11-30T00:28:11