City Operations Manager, Uber Eats, Belgium
About the Role
As the City Operations Manager for Belgium, you are the strategic architect of our growth and expansion. This is a high-impact, autonomous role designed for a "hands-on" strategist who can pivot between deep data analysis and ground-level execution.
You will act as the primary bridge between local commercial and operations teams. Your mission is to ensure the operational roadmap is achieved by influencing stakeholders, taking smart risks on new innovations, and navigating the complex competitive landscape of the Belgian market. This role requires a blend of consulting rigor with a passion for "boots on the ground" operational execution.
What You Will Do
- Launch & Expansion Strategy: Define and execute a data-driven vision for Uber Eats Belgium. Synthesize interconnected KPIs-balancing growth and penetration with marketplace efficiency-to align local teams under a common goal.
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- Local Connector & Stakeholder Management: Own the strategy and alignment across all key stakeholders. Drive the country strategy forward by influencing local operations and commercial teams to meet ambitious targets without direct reporting lines.
- Innovation & Smart Risks: Become an innovator at the core. Use daily local insights to identify opportunities, work with Strategic Finance to build business cases, secure buy-in, and execute proof-of-concepts (POCs).
- Regional Bridge & Thought Leadership: Develop a forward-looking understanding of the competitive landscape, regulatory trends, and macroeconomic factors to proactively position Belgium for success and scale local playbooks regionally.
- Operational Excellence: Stay close to the SMB (Small and Medium Business) landscape while maintaining a heavy focus on operations, ensuring that timeliness, order quality, and reliability standards are met at scale.
Basic Qualifications
- Experience: 2-3 years of high-quality experience in Operations, Management Consulting, Investment Banking, or Strategy & Planning.
- Strategic Execution: A proven track record of operationalizing strategy and delivering measurable results in a fast-paced environment.
- Data-Driven Decision Making: Highly comfortable making difficult, data-backed decisions. You can clearly articulate the "why" behind complex tradeoffs to senior and local stakeholders.
- Quantitative Appetite: Strong analytical skills with a high proficiency in SQL and Excel/Google Sheets to derive actionable insights and build scalable tools.
- Hands-on Approach: A resourceful "doer" who is comfortable moving from high-level narrative building to the granular details of day-to-day operations.
- Languages: Fluency in English and either French or Dutch.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program