Business Operations Senior Lead

About the Role

We are looking for an individual who has strong analytical skills, as well as strategic business sense. In this role, you will lead a highly impactful part of our ridesharing marketplace, driving Pricing and Core operations optimization improvements. You will also be a teammate to Local stakeholders and Global Tech/Eng in coming up with initiatives to drive growth and operational efficiencies.

What the Candidate Will Do

• Strategic Ownership: Work with executive leadership to set strategy and lead important, often sophisticated, areas of operations. Keep the team motivated by explaining big-picture context for these strategic efforts, communicate top-down vision, and translate broader company strategy into goals specific to the team
• Business Sense: Lead business performance, owning operational data/ KPIs and driving analysis to make critical business decisions. Understand interdependencies across functions, and incorporate the short and long-term trade-offs into business decisions
• Problem Solving: Seek issues that involve people, things, and processes by using logic, common sense, and data, and lead/influence different teams in the search for solutions to these issues. Identify the root cause of a problem, as opposed to focusing on the symptoms
• Process Optimization: Help your team identify core analyses and processes, optimize them, and lead implementation across the country, regularly reviewing performance.
• Product Improvement: Demonstrating team's insights, develop, propose, and stand up for the features or improvements that could improve the experience on and efficiency of our marketplace. Partner closely with Product collaborators to ensure their success in the region
• Stakeholder Management: Serve as a thought partner and lead cross-functional initiatives by building close relationships with global and local partners across operations, marketing, customer support, product, policy, and legal - among others. Promote and ensure the team's voice is heard. Optimally find, suggest, and secure resources within and across functions

Basic Qualifications

• Education: We encourage people from all backgrounds to apply
• Years of Experience/Industries: 10+ years of professional experience
• Data-Driven Mentality: Guide teams through strategic decision-making based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
• Communication: Portuguese and English proficiency. Validated experience interpreting and communicating data to various audiences in an engaging and comprehensive, yet succinct manner. Ensure the right messages, presentations, and forums to gain and cascade strategy and plans. This will include monthly business reviews, board presentations, and strategy documents
• Teamwork: Promote a team environment where individuals can communicate and contribute freely and express themselves. Actively seeks out diverse opinions and feedback. Maintain healthy working relationships, even in disagreement. Previous experience managing teams is required.
• Executional Excellence: Strongly lead and prioritize sophisticated operations that require the support of peers and other teams and deliver results in a constantly evolving and ambiguous environment, while maintaining high-quality work standards. Communicate change in a way that addresses concerns and clarifies impact on the team and the individual
• Planning & Organization: Efficiently lead and implement visible, high-risk, broad-scale initiatives and delegate tasks and responsibilities across team members

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): São Paulo, Brazil

Job ID: Uber-152906

Employment Type: FULL_TIME

Posted: 2026-01-07T00:32:21