Business Operations Manager

About the Role

Incentives at Uber are a critical dynamic lever constantly evolving to solve some of the most challenging marketplace problems. By strategically balancing rider demand and driver supply across one of our largest global markets, incentives serve as high-impact, measurable financial interventions that are essential for platform efficiency experience and sustainable growth.

As an Operations Manager, you will own the end-to-end strategic development and execution of the rider incentives strategy in Brazil. This role is vital for running high-stakes investments, rigorously supervising business performance, and driving continuous improvement through deep-dive analysis. It requires strong business acumen, analytical thinking, and compelling interpersonal skills to ensure the marketplace remains competitive, efficient, and aligned with company-wide strategic objectives.

What You'll Do

• Investment Management: Strategically manage incentive budget allocation, working with high-volume datasets to ensure optimal financial efficiency across all tools.
• Strategic Planning & Monitoring: Continuously monitor competition, marketplace health metrics, and P&L targets to proactively develop and implement data-driven action plans to reach our goals.
• Performance Monitoring & Improvement: Establish clear performance metrics, continuously monitor the efficiency and effectiveness of all launched incentive programs, and identify and execute opportunities for improvement.
• Cross-Functional Leadership: Coordinate complex projects and initiatives to improve incentive tooling and streamline operational processes.
• Stakeholder Communication: Build and maintain effective relationships with local and regional stakeholders, assertively communicating and presenting complex findings, insights, and recommendations to drive decisive business action.

• You must be a self-starter with a high degree of ownership and bias for action.
• Minimum 6+ years of professional experience in high-impact roles within Operations, Strategy or Business Consulting.
• Advanced SQL proficiency and exceptional Excel/data management skills are required.
• Analytical Mindset: Demonstrated ability to be a data-driven decision-maker and an "explorer," using data to solve ambiguous problems and effectively translating quantitative findings into clear, executable action plans.
• Problem-Solving: Proven ability to think strategically, thrive amid ambiguity, and solve complex problems in a dynamic, fast-paced multicultural environment.
• Communication: Exceptional written and verbal communication and organizational skills, with a proven ability to influence stakeholders.
• Language: Written and spoken fluency in English is mandatory.

• Python proficiency