Business Development Specialist I (Dutch & French Bilingual Speaker)

About the Role

Our team works directly with new drivers who have signed up to the Uber platform, they actively work with these new drivers through their licensing process, through onboarding and all the way until they take their first trip with Uber. In the program, CommOps and Ops collaborate closely to understand and tackle new driver partners' most important priorities through specialized and dedicated Ariane account managers. Ariane account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their early lifecycle and agents contact drivers proactively to provide customized coaching and recommendations and support them through the onboarding process.

Who You Are

• Incredibly empathetic and understanding of both riders and driver partners alike. You will be a powerful advocate for Uber's users and are obsessed with the community experience.
• Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
• Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• The ultimate relator. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to a drivers, explaining the importance of certain complicated metrics, or responding to support issues over the phone
• You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand.
• You can move quickly with care. You embrace change and can absorb new information with ease.
• You are a churn buster. You are quick to recognise a churn risk and turn it into an opportunity to re engage.

• Develop and manage Driver relationships through outbound trigger-based calling
• Take ownership of managing multiple driver accounts
• Provide customized coaching and recommendations to your driver partners
• Deliver against multiple KPIs, per market priorities: such as conversion rate and driver-first trips..
• Act as a voice of the customer capturing insights at every opportunity

• Proficiency in Dutch, French and English is required!
• An Owner: Proactive, passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Knowledge Champion: Strong understanding and knowledge of driver support, keeping up to date with updates, ongoing initiatives.
• Exceptional communication skills: Effective communicator, verbal & written.
• Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
• Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
• Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome riders.
• Positive: An infectiously positive attitude and drive to win; hustle with determination.
• Passionate: A genuine passion for Uber and exceptional customer experiences.
• Problem Solver: use discretion and understanding of local nuance and the driver experience to make on-the-spot decisions in how to best support drivers